At a Glance
- Tasks: Manage rental requests for plant and fleet equipment, ensuring compliance and efficiency.
- Company: Join a leading infrastructure services provider with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, and a contributory pension.
- Other info: Great career development opportunities in a diverse and inclusive environment.
- Why this job: Be part of a supportive team that values your growth and offers flexible working arrangements.
- Qualifications: Strong communication skills and experience in customer service or administration required.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We are looking to offer a Hire Controller the opportunity to join our expanding National Rental team based in Stevenage. As a Hire Controller, you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. We offer a flexible working environment where hybrid working has been embedded. You would be required to attend the office three days per week.
About M Group Plant and Fleet and your team
With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets. Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors. As a Hire Controller, you will be part of the National Rental Team that transacts all Rental enquiries relating to Plant, Fleet, Accommodation, Site Services and Tool requirements.
What will you be doing?
As part of our team, you will support our front-line operations by ensuring that all Vehicles, Plant, Tools, and Equipment are compliant, innovative, and fit for purpose. Your role will be key in helping the business operate efficiently and safely. You will work in a flexible and supportive environment where we trust you to manage your workload in the way that suits you best. If you ever need a different working arrangement, we're always open to discussing options that help you perform at your best.
In your day-to-day role as Hire Controller, you will manage all rental requirements that come into the Plant & Fleet Rental mailbox, processing requests through systems such as InspHire, Jaama Key2, and Oracle. You'll ensure every request is logged, actioned, and completed accurately. You will work closely with our workshops, maximising the utilisation of M Group assets from all locations before turning to external suppliers. Where internal stock isn't available, you'll liaise with our supply chain to source suitable equipment and make sure deliveries and collections are completed within agreed timeframes. You will regularly review and reconcile live hire reports, ensuring all management software is up to date and correct. Part of this responsibility includes swapping external hires for internal assets whenever possible and resolving invoice or general queries quickly and efficiently. Above all, you will build strong working relationships with colleagues across M Group Services and with our supply chain partners. Your ability to stay organised, communicate clearly, and manage the full rental cycle will ensure we continue delivering excellent service across the business.
What you'll bring
- Excellent communication and interpersonal skills
- Administrative or Customer Service experience
- Proven IT Skills with experience of Microsoft Office
- Good written and oral communication skills
- Relevant experience within either the Plant or Fleet Industry in a similar role
- Experience of InspHire and/or Jaama Key2 desirable
What's in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Plant and Fleet Service Controller employer: M Group
M Group Services is an exceptional employer, offering a dynamic and supportive work environment in Stevenage where employees are encouraged to thrive and grow. With a strong commitment to safety and client satisfaction, the company provides numerous benefits including 25 days of annual leave, a discretionary bonus, and access to professional development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in essential infrastructure services.
StudySmarter Expert Advice🤫
We think this is how you could land Plant and Fleet Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Plant and Fleet Service Controller
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire Controller role. Highlight your relevant experience in the Plant or Fleet industry, and show us how your skills align with our values and the job requirements.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Let us see your personality shine through while maintaining professionalism – we love a friendly tone!
Be Specific About Your Experience:When detailing your past roles, focus on specific achievements and responsibilities that relate to managing rental cycles or using systems like InspHire or Jaama Key2. We want to know how you’ve made an impact in previous positions.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the ins and outs of plant and fleet management. Familiarise yourself with systems like InspHire and Jaama Key2, as well as the specific requirements of the role. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer service or administrative positions. This will highlight your interpersonal skills, which are crucial for success.
✨Demonstrate Organisational Skills
Being organised is key in managing rental requests and ensuring compliance. Think of specific instances where you’ve successfully managed multiple tasks or projects. Bring these examples to the interview to illustrate your ability to stay on top of things, even in a busy environment.
✨Embrace the Company Culture
Research M Group Services and their values. Be prepared to discuss how your personal values align with theirs, especially around teamwork and responsibility. Showing that you fit into their culture can set you apart from other candidates and demonstrate your long-term commitment.
