At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy services with a focus on innovation.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
- Why this job: Make a real impact in energy management while developing your career in a supportive environment.
- Qualifications: Valid UK driving licence and experience in customer service; training provided.
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you'll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You'll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You'll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You'll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you'll be proud of your work and demonstrate professionalism and integrity. You'll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you'll need is a positive, proactive, and solution-oriented mindset. You'll get full training on revenue protection and conflict management.
What you'll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential):
- 3-phase qualification / CT / Medium Pressure
What's in it for you?
Salary:
- Dual Fuel - £42,285
- Dual Fuel (3 phase/CT) - £43,370
- Dual Fuel - £45,538 (if based inside the M25*)
- Dual Fuel (3 phase/CT) - £46,623 (if based inside the M25*)
We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Meter Operative - Revenue Protection in Oxford employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying competitive salaries and a range of benefits, including a generous bonus scheme and flexible working arrangements. Join us in delivering essential energy services across the UK, where your contributions truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Meter Operative - Revenue Protection in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Employers want to see that you’re not just qualified, but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your genuine interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Dual Fuel Meter Operative - Revenue Protection in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in metering or customer service, and don’t forget to mention your qualifications like CCN1 or CMA1!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills:Since this role involves interacting with customers, make sure to highlight your customer service experience. Share examples of how you've handled challenging situations calmly and professionally – we love that kind of attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your knowledge of dual fuel metering and the specific responsibilities of a Revenue Protection Officer. Familiarise yourself with the types of meters you'll be working with, as well as the regulations around gas and electricity theft. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your previous customer service experiences. Think of examples where you've handled challenging situations calmly and professionally. Highlighting your ability to maintain a positive attitude in tough circumstances will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
The job requires a proactive and solution-oriented mindset. Prepare to discuss scenarios where you've successfully identified problems and implemented effective solutions. This could be anything from resolving a customer complaint to troubleshooting a technical issue with a meter installation.
✨Align with Company Values
M Group Energy values responsibility, teamwork, and ambition. Research these values and think about how your personal values align with them. Be ready to share examples from your past experiences that demonstrate your commitment to these principles, showing that you would be a great cultural fit for the team.
