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For Companies At a Glance
- Tasks: Support energy theft investigations and utility debt services while coordinating field activities.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Why this job: Make a real difference in the energy sector while developing your career.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Seeka Operations Centre as an Operations Coordinator based in either our Oldham or Perth office. You’ll join the leading provider of Revenue Protection services in the UK energy retail and distribution sector, providing efficient and flexible services for gas, electricity and water meters.
What will you be doing?
Based in one of our teams in either Oldham or Perth, the Seeka Operations Centre Operations Coordinator will be supporting all aspects of our Energy Theft Investigation service & Utility Debt Support work streams, providing essential support that includes the booking and planning of appointments, scheduling work to our field-based staff and completing system updates to reflect the actions taken on our field-based activities. Your day-to-day role will be varied and will include liaising with field engineers, managers, clients and customers to ensure all elements of the services provided by Seeka are done so to the highest of standards, with all required updates following our field activities provided back to our clients in the most timely manner possible.
What you’ll bring
- Essential: Good organisational and administrative skills
- Good communication skills
- Meticulous approach to ensuring accuracy of data entry
- Time management and planning skills
- Intermediate use of Microsoft Office
- Knowledge of data analysis
- Ability to multitask between different workstreams
- Desirable: Experience of working in a similar role
- Utilities (Electricity & Gas) knowledge
- A desire to learn
- Ability to work well both independently and as a member of a team
- Strong customer service background
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Operations Centre Support Coordinator in Oldham employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Centre Support Coordinator in Oldham
✨Tip Number 1
Get to know the company! Research M Group Energy and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills. As an Operations Centre Support Coordinator, you'll be liaising with various teams. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your organisational skills! Prepare a mock schedule or plan for a typical day in the role. This will not only demonstrate your time management abilities but also give you a chance to discuss your thought process during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the M Group family.
We think you need these skills to ace Operations Centre Support Coordinator in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Centre Support Coordinator role. Highlight your organisational and communication skills, as well as any relevant experience in utilities or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at M Group Energy. Share specific examples of how your background aligns with our values and the responsibilities of the position.
Show Off Your Attention to Detail: Since accuracy is key in this role, ensure your application is free from typos and errors. Double-check your data entry skills by providing examples of how you've maintained accuracy in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of an Operations Centre Support Coordinator. Familiarise yourself with the energy sector, especially around electricity and gas. Brush up on your knowledge of energy theft investigations and utility debt support to show you're genuinely interested.
✨Show Off Your Organisational Skills
Since this role requires good organisational and administrative skills, be ready to discuss how you've managed multiple tasks in the past. Prepare examples that highlight your time management and planning abilities, as well as your meticulous approach to data entry.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your customer service background and how you’ve effectively liaised with different stakeholders in previous roles.
✨Be a Team Player
This position involves working closely with field engineers and other team members. Be prepared to share experiences where you’ve successfully collaborated with others. Highlight your ability to work independently while also being a supportive team member.
