At a Glance
- Tasks: Lead a team in managing technical network operations and resolving faults.
- Company: Join M Group Telecom, a leader in telecom network services.
- Benefits: Enjoy competitive pay, flexible working, and a range of health benefits.
- Other info: Diverse workplace with strong values and growth opportunities.
- Why this job: Make a real impact in a fun, supportive environment while advancing your career.
- Qualifications: Experience in team leadership and IT operations is essential.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
- Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management.
- Manage fault ticket administration and jeopardy management to maintain SLAs.
- Produce and analyse fault ticket performance reports to drive improvements.
- Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support.
- Facilitate cross-team liaison, acting as primary point of contact.
- Oversee engineer bookings, resource allocation, and scheduling.
- Supervise email inbox management, ensuring efficient and professional responses.
- Direct creation and deployment of Microsoft Forms for operational workflows.
- Conduct and lead business continuity reviews and tests for operational resilience.
- Oversee and support the AILS (Acceptance Into Live Service) process.
What you’ll bring?
- Proven engineering or operational team leadership experience preferably in an IT Operations environment.
- Strong organisational and multitasking skills.
- Understanding of fault ticketing systems and service operations.
- Advanced Microsoft 365 proficiency, especially Outlook and Forms.
- Excellent communicator confident with cross-team and customer collaboration.
- Analytical mindset with performance reporting experience.
- Experience in business continuity/disaster recovery management (desirable).
- Calm under pressure; adept at leading incident resolution in customer settings.
- ITIL or service management framework experience (advantageous).
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Engineering Team Lead in Nottingham employer: M Group
M Group Telecom is an exceptional employer that prioritises employee growth and development within a friendly and respectful work culture. With a strong focus on safety and client satisfaction, we offer a comprehensive benefits package including a matched pension scheme, health care cash plan, and generous leave policies, all while fostering an inclusive environment where diverse talents can thrive. Join us in shaping the future of telecom networks and enjoy the opportunity to make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Team Lead in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Engineering Team Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your leadership experience and technical know-how. Share specific examples of how you've managed teams and resolved issues in high-pressure situations.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like M Group Telecom, and express your enthusiasm for their work. A little initiative can go a long way!
✨Tip Number 4
Keep it professional but friendly! When you’re communicating with potential employers, whether it’s via email or in person, maintain a balance of professionalism and approachability. This will help you stand out as a candidate who fits well into their team culture.
We think you need these skills to ace Engineering Team Lead in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Engineering Team Lead role. Highlight your leadership experience and any relevant technical skills to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join M Group Telecom and how you can contribute to our mission. Be genuine and let your personality shine through – we love a bit of character!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements and how they relate to the responsibilities of this position. Numbers and results speak volumes, so don’t be shy about sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and it helps us keep track of your application efficiently!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to engineering and IT operations. Familiarise yourself with fault ticketing systems and service operations, as these are crucial for the role. Being able to discuss specific technologies or methodologies you've used will show you're ready to lead a team effectively.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed incidents or resolved conflicts under pressure. Highlight your ability to communicate clearly and collaborate across teams, as this is key for the Engineering Team Lead position.
✨Be Customer-Centric
Since the role involves liaising with customers, be ready to discuss how you've prioritised customer needs in previous roles. Share experiences where you’ve gone above and beyond to ensure client satisfaction, especially in high-pressure situations. This will demonstrate your alignment with the company's values.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company culture, team dynamics, or future projects. It shows your genuine interest in the role and helps you assess if the company is the right fit for you.
