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- Tasks: Manage schedules and coordinate technical teams for efficient service delivery.
- Company: Join M Group Energy, a leader in UK energy services with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, health care, and a range of employee perks.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Strong communication skills and a desire to grow within the company.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? As a Scheduling Coordinator, you’ll monitor, control and manage the schedule and planning of the technical workforce’s day. You’ll be really prepared and work to quick turnarounds. Do you enjoy planning and working to a fast pace? You’ll need to be sure of yourself to ensure activities are closed down efficiently. You’ll be involved in the Smart Meter installation process on behalf of our clients. Do you enjoy being customer facing? You’ll take inbound and outbound calls, speaking to suppliers and customers and deal with emergency calls that require immediate action. Are you happy to raise issues, making sure jobs are completed on time? You’ll work with our engineers to ensure they are using their tablets correctly. You’ll also be chatting with Meter Workers and Technical Managers if any issues are flagged.
Are you looking for a long term career with progression? At M Group Energy, we encourage our employees to progress and grow with us to Senior Scheduling team members, managers or move within the company. You’ll be based at Cobalt Business Park. You’ll be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00 and 09:30-18:00.
What you’ll bring:
- Happy to work in an office setting
- Good judgement and able to make good decisions in limited timescales
- Exceptional telephone manner
- Analytical, able to see the best way to prioritise
- Strong problem-solving abilities
- Desire to develop and progress within the organisation
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Private health care and health care cash plan for you
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Scheduling Coordinator in Newcastle upon Tyne employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research M Group Energy and their metering services. Understanding their values and mission will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with inbound and outbound calls, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you had to make quick decisions or resolve issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at M Group Energy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Scheduling Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Scheduling Coordinator role. Highlight your planning abilities, customer service experience, and any relevant problem-solving skills to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you want to be part of M Group Energy and how you can contribute to our mission.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your exceptional telephone manner and ability to handle calls efficiently. We want to see that you can communicate clearly and effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at M Group Energy.
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Scheduling Coordinator. Familiarise yourself with the Smart Meter installation process and how scheduling impacts customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Think about times when you had to make quick decisions or prioritise tasks under pressure. This is crucial for a role that requires good judgement and the ability to manage a fast-paced environment.
✨Practice Your Telephone Etiquette
Since you'll be dealing with inbound and outbound calls, practice your telephone manner. Consider doing mock calls with a friend to refine your communication skills. Being clear, polite, and professional on the phone can set you apart from other candidates.
✨Emphasise Your Desire to Grow
M Group Energy values progression, so express your enthusiasm for developing within the company. Share your career aspirations and how you see yourself growing as a Scheduling Coordinator. This shows that you're not just looking for a job, but a long-term career.
