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- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Competitive salary, bonuses, training, and a range of employee benefits.
- Why this job: Make a real impact in energy services while developing your career.
- Qualifications: Customer service skills and a proactive mindset; experience is a plus but not essential.
- Other info: Full training provided, with opportunities for career progression and upskilling.
The predicted salary is between 30000 - 42000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? You’ll also be upskilled by the company to become a qualified dual fuel engineer! You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
- Salary: Single fuel - £36,431 per annum
- Single fuel (3 phase/CT) £37,515 per annum
- Candidates joining on a single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company.
- The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £42,285
- Dual Fuel - £42,285
- Dual Fuel (3 phase/CT) - £43,370
We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
Revenue Protection Officer in Newcastle upon Tyne, North East employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your conflict management skills! As a Revenue Protection Officer, you'll face challenging situations. Role-play with friends or family to build your confidence in handling tough conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Revenue Protection Officer in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Revenue Protection Officer role. Highlight any customer service experience and problem-solving skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Keep it friendly and professional, just like our team!
Showcase Your Soft Skills: We value professionalism and integrity, so be sure to mention any experiences where you’ve remained calm in challenging situations. This will show us you’re ready for the demands of the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join our team at M Group Energy!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Officer. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service in challenging situations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, prepare examples from your past experiences where you've handled difficult situations calmly and professionally. Think about times when you resolved conflicts or provided exceptional service, as these stories will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve how you'd handle a situation involving theft or conflict with a customer. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you would maintain professionalism under pressure.
✨Align with Company Values
Research M Group Energy's values and culture before your interview. Be prepared to discuss how your personal values align with theirs, especially around being responsible, open, and ambitious. Showing that you fit into their culture can set you apart from other candidates.
