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For Companies At a Glance
- Tasks: Oversee network operations, troubleshoot issues, and ensure smooth service transitions.
- Company: Join M Group Telecom, a leader in enhancing telecom networks.
- Benefits: Enjoy competitive pay, flexible working, and a range of health and wellness perks.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Be part of a team that keeps essential infrastructure running smoothly and efficiently.
- Qualifications: Knowledge of network management and experience with relevant technical tools required.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
As part of a 24/7 shift rota, you’ll play a vital role in overseeing our strategic network and facilitating smooth service transitions. Your responsibilities will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You’ll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. You’ll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed fault management guidelines. You’ll take an overall pro-active responsibility for the technical support / issues arising within the environment at Data Centres, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency. You’ll include all necessary diagnostics / impact assessments and investigate network problems identified using pro-active management tools.
What you’ll bring
- Understanding of network management and use of Network Management Platform tools
- Proven track record of successfully prioritising simultaneous activities within SLA
- Proven track record in complex delivery of multiple teams and interfaces
- Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
- Must be PC literate and competent with Word/Excel/Visio/MS Project
- Recognised technical courses on related technical products and services CCNA minimum
- Approved best practice qualifications such as ITIL, ISO
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Network Management Centre Engineer employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Management Centre Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews like it’s game day! Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Network Management Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Network Management Centre Engineer role. Highlight your understanding of network management and any relevant technical qualifications, like CCNA or ITIL.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of your past experiences that demonstrate your ability to troubleshoot and manage network issues effectively.
Showcase Your Team Spirit: We value teamwork, so don’t forget to mention your experience working collaboratively with others. Talk about how you’ve built strong customer relationships and worked with multiple teams to achieve common goals.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at M Group
✨Know Your Networks
Make sure you brush up on your understanding of network management and the tools used in the industry. Familiarise yourself with the specific technologies mentioned in the job description, like Network Management Platforms, as this will show your potential employer that you're serious about the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved network issues or managed incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to troubleshoot and maintain high network availability.
✨Showcase Your Team Spirit
Since this role involves working closely with various teams and stakeholders, be ready to share examples of how you've collaborated effectively in the past. Emphasise your communication skills and how you build strong relationships with customers and colleagues alike.
✨Align with Company Values
Research M Group Telecom's values and culture before the interview. Be prepared to discuss how your personal values align with theirs, especially around being responsible, open, and ambitious. This will demonstrate that you're not just a fit for the role, but also for the company as a whole.