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- Tasks: Repair and maintain mobile phones while delivering top-notch customer service.
- Company: Join a leading company in essential infrastructure with a focus on growth and development.
- Benefits: Enjoy competitive pay, flexible hours, and a fully equipped service van.
- Other info: Opportunities for training, career progression, and a supportive team environment.
- Why this job: Make a real difference while working with cutting-edge technology and building strong client relationships.
- Qualifications: NVQ Level 3 or equivalent, manual dexterity, and great people skills.
The predicted salary is between 30000 - 40000 £ per year.
Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs.
You’ll have the freedom of a fully equipped service van, PDA, and smartphone, backed by the support of our central service network, while delivering high standards of customer service and building strong client relationships. Familiarity with diagnostic and electrical systems is desirable, but we offer full training to help you develop any areas you’d like to strengthen.
What you’ll bring:
- Recognised expertise holding an NVQ Level 3 or equivalent industry qualification.
- Precision and skill with excellent manual dexterity and proven ability using a wide range of hand tools.
- Independence & responsibility capable of carrying out statutory inspections, examinations, calibrations, and service activities on all Plant & Vehicles under your assigned contracts.
- People skills delivering outstanding customer service and building strong professional relationships.
- Flexibility & adventure happy to travel across the UK, bringing your expertise to where it’s needed most.
Benefits:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Overtime
- Company van/vehicle and fuel card for business use
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Do apply as soon as possible to ensure your application is considered. Some roles require drug and alcohol testing as part of induction and onboarding.
Mobile Phone Technician employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Phone Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with diagnostic and electrical systems, bring it up in conversations. Share examples of how you've used your manual dexterity and hand tools effectively.
✨Tip Number 3
Be flexible and adventurous! Let potential employers know you’re ready to travel across the UK. Highlighting your willingness to go where the work is can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference.
We think you need these skills to ace Mobile Phone Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Mobile Phone Technician role. Highlight any relevant qualifications, like your NVQ Level 3, and showcase your manual dexterity and customer service skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've delivered outstanding customer service or tackled challenges in previous roles. This is your chance to shine!
Show Your Passion for Learning: We love candidates who are eager to grow! Mention any areas you’re keen to develop further, especially in diagnostic and electrical systems. Let us know how you plan to take advantage of the training we offer.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around diagnostic and electrical systems. Familiarity with these areas will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
This role is all about building strong client relationships, so be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond for clients in the past.
✨Demonstrate Independence
Since you'll be responsible for carrying out inspections and service activities, highlight any past experiences where you've worked independently. Talk about how you manage your time and ensure high standards without constant supervision.
✨Embrace Flexibility
The job requires travel across the UK, so express your willingness to adapt and take on new challenges. Share any experiences where you've had to be flexible or adventurous in your work, as this will resonate well with the interviewers.