At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact in energy services while enjoying a supportive work environment.
- Qualifications: Valid UK driving licence and experience in customer service; training provided.
The predicted salary is between 42285 - 43370 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer / Dual Fuel Engineer Meter Operator you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer / Dual Fuel Engineer Meter Operator or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure.
What’s in it for you? Salary: Dual Fuel - £42,285 Dual Fuel (3 phase/CT) - £43,370. We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Engineer Meter Operator in Marble Hill employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying a range of benefits including a competitive salary, generous bonuses, and a strong commitment to work-life balance. Join us in delivering essential energy services across the UK, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Engineer Meter Operator in Marble Hill
✨Tip Number 1
Network like a pro! Reach out to current employees at M Group Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Dual Fuel Engineer Meter Operator role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled challenging situations calmly and professionally, as this is key for the role.
✨Tip Number 3
Show your enthusiasm for the energy sector! Research M Group Energy’s projects and values, and be ready to discuss how your goals align with theirs during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Dual Fuel Engineer Meter Operator in Marble Hill
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Dual Fuel Engineer Meter Operator and how your skills align with our needs.
Tailor Your CV and Cover Letter:When applying, customise your CV and cover letter to highlight your relevant experience and skills. We want to see how you can contribute to our team, so make it personal and specific to the role!
Show Off Your Customer Service Skills:Since this role involves interacting with customers, be sure to showcase your customer service experience. Share examples of how you've handled challenging situations calmly and professionally.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at M Group Energy.
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to dual fuel systems and smart metering. Familiarise yourself with the relevant qualifications like CCN1, CMA1, and MET1. Being able to discuss these confidently will show that you're serious about the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've handled challenging situations in the past. Think about times when you remained calm under pressure and how you resolved conflicts. This will demonstrate your professionalism and integrity.
✨Safety First
Understand the importance of safety in this role. Be ready to discuss how you would ensure safe installations and what steps you would take if you encountered unsafe conditions. Showing that you prioritise safety will resonate well with the interviewers.
✨Show Your Team Spirit
This company values teamwork, so be prepared to talk about your experiences working in a team environment. Share examples of how you've collaborated with others to achieve common goals, as this will highlight your ability to work together and contribute to a positive workplace culture.
