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- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee perks.
- Why this job: Make a real difference in energy management and customer service.
- Qualifications: Valid UK driving licence and strong customer service skills required.
- Other info: Full training provided with excellent career progression opportunities.
The predicted salary is between 42285 - 46623 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure.
What’s in it for you?
- Salary: Dual Fuel - £42,285; Dual Fuel (3 phase/CT) - £43,370; Dual Fuel - £45,538 (if based inside the M25*); Dual Fuel (3 phase/CT) - £46,623 (if based inside the M25*)
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus
Works Officer in London employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at M Group Energy. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for roles like Revenue Protection Officer. Think about how your customer service skills can shine through in challenging situations – they love that stuff!
✨Tip Number 3
Show off your proactive mindset! During interviews, share examples of how you’ve tackled problems in the past. They want to see that you’re solution-oriented and ready to take on challenges headfirst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the M Group Energy team.
We think you need these skills to ace Works Officer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’ll give you a clear idea of what we’re looking for and help you tailor your application to stand out.
Show Off Your Customer Service Skills: Since this role is all about customer interaction, make sure to highlight your customer service experience. Share specific examples that demonstrate your ability to stay calm and professional in tricky situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Works Officer and the specifics of the metering team. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service in this role. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you handled challenging situations professionally. Be ready to discuss how you remained calm under pressure and resolved conflicts effectively. This will demonstrate that you can thrive in a client-centric environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and conflict management skills. Practice responses to potential situations you might face as a Revenue Protection Officer, such as dealing with a difficult customer or making a safe installation decision. This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided for revenue protection and conflict management, or ask about the team culture within the metering team. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.