At a Glance
- Tasks: Lead fixed-line field service operations and ensure top-notch service delivery.
- Company: Join M Group Telecom, a leader in telecom network solutions.
- Benefits: Enjoy competitive pay, flexible working, and a range of health benefits.
- Other info: Be part of a supportive culture that values diversity and growth.
- Why this job: Make a real impact in the telecom industry while leading diverse teams.
- Qualifications: 8+ years in telecom operations with strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
What will you be doing? We are looking for an experienced Senior Operations Manager to lead our fixed-line field service operations. This is a key leadership role that ensures reliable service for homes and businesses. You will manage teams that deliver and maintain our network, making sure customers receive the highest quality service. You will oversee all field activities, including service activation and fault repair. You will guide in-house teams and contractors to work safely and efficiently. You will make sure our network assets are maintained to the right standards and meet all regulations. You will manage budgets and control costs for maintenance and resources. You will look for ways to improve processes and reduce delays. You will use planning tools to make sure technicians are scheduled well and customer issues are resolved quickly.
We need someone who understands large-scale networks and field operations. You will be a strategic thinker who can lead teams and make decisions that improve service and reduce costs. You will care about safety, quality, and customer experience.
If you want to take on a role that makes a real impact, we would like to hear from you.
What you’ll bring; You will have a strong background in technical operations within the telecommunications sector. Your experience will include at least eight years in this field and four years in a senior leadership role where you managed fixed-line networks. You will understand how large-scale networks operate and how to keep them reliable for customers. Your technical knowledge will be deep and practical. You will know how Fibre-to-the-X networks work, including GPON and XGS-PON architecture. You will have experience in deployment and maintenance of these networks. You will also have managed field service teams and understand the safety and logistical requirements that come with this responsibility. You will be a confident leader who can guide and motivate a diverse workforce. You will know how to manage budgets and control costs without compromising service quality. You will be able to explain complex technical issues in a way that makes sense to people who are not technical. You will have strong communication skills and be comfortable working with stakeholders at all levels. You will bring a focus on improvement. You will have a track record of introducing changes that make services better and more efficient. You will understand how to use data and processes to drive continuous improvement across operations.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Senior Area Manager in London employer: M Group
At M Group Telecom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises safety, client satisfaction, and employee growth. Our commitment to professional development is evident through industry-recognised training programmes and a supportive environment where diverse talents can thrive. With competitive benefits including a matched pension scheme, private healthcare, and a discretionary bonus scheme, we ensure our employees feel valued and empowered to make a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Area Manager in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and be ready to showcase your leadership skills and technical knowledge.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've improved processes or led successful projects in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at M Group Telecom.
We think you need these skills to ace Senior Area Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Area Manager role. Highlight your experience in managing fixed-line networks and leading teams, as well as any relevant technical knowledge you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our mission at M Group Telecom. Keep it friendly and professional, just like us!
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership experience. We’re looking for someone who can guide diverse teams and improve processes, so share examples of how you've done this in the past. Let us know how you motivate and inspire others!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at M Group
✨Know Your Networks
Make sure you brush up on your knowledge of Fibre-to-the-X networks, especially GPON and XGS-PON architecture. Be ready to discuss your experience with deployment and maintenance, as well as how you’ve managed field service teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated diverse teams. Think about specific situations where you improved service quality or reduced costs, and be ready to share these stories during the interview.
✨Understand the Business Side
Familiarise yourself with budget management and cost control strategies. Be prepared to discuss how you’ve successfully managed resources in previous roles and how you plan to do so in this position.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. This is crucial for working with stakeholders at all levels. You might even want to role-play with a friend to ensure you can convey your ideas clearly and confidently.
