At a Glance
- Tasks: Lead fixed-line field service operations and ensure top-notch service delivery.
- Company: Join M Group Telecom, a leader in enhancing telecom networks.
- Benefits: Enjoy competitive pay, flexible working, and extensive health benefits.
- Other info: Embrace a culture of inclusion and continuous professional development.
- Why this job: Make a real impact on the future of telecom while leading dynamic teams.
- Qualifications: 8+ years in field operations with strong leadership experience in fixed-line networks.
The predicted salary is between 60000 - 80000 £ per year.
With us, you'll have an opportunity to grow and develop. At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech-enabled future. We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Fixed Networks team, where you'll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning of new networks, while supporting the repair, maintenance and operation of existing networks.
We are looking for an experienced Senior Operations Manager to lead our fixed-line field service operations. This is a key leadership role that ensures reliable service for homes and businesses. You will manage teams that deliver and maintain our network, making sure customers receive the highest quality service.
You will oversee all field activities, including service activation and fault repair. You will guide in-house teams and contractors to work safely and efficiently. You will ensure our network assets are maintained to the right standards and meet all regulations. You will use planning tools to ensure technicians are scheduled well and customer issues are resolved quickly.
We need someone who understands large-scale networks and field operations. You will care about safety, quality, and customer experience. Your experience will include at least eight years in this field and four years in a senior leadership role where you managed fixed-line networks. You will understand how large-scale networks operate and how to keep them reliable for customers.
You will know how Fibre-to-the-X networks work, including GPON and XGS-PON architecture. You will have experience in the deployment and maintenance of these networks. You will also have managed field service teams and understand the safety and logistical requirements that come with this responsibility.
You will know how to manage budgets and control costs without compromising service quality. You will understand how to use data and processes to drive continuous improvement across operations.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to thousands of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We're responsible and go further for our people, clients, communities and the planet. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Do apply as soon as possible to ensure your application is considered. Some roles require drug and alcohol testing as part of induction and onboarding.
Regional Manager - Home Working in London employer: M Group
At M Group Telecom, we pride ourselves on being an exceptional employer that fosters growth and development within a dynamic work culture. Our commitment to employee well-being is reflected in our comprehensive benefits package, including a matched pension scheme, private healthcare, and generous leave policies. With a focus on inclusion and continuous improvement, we empower our teams to deliver high-quality service while enjoying the flexibility of home working, making us an ideal choice for those seeking a meaningful career in the telecom industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager - Home Working in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like M Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like M Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Regional Manager - Home Working in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at M Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at M Group.
How to prepare for a job interview at M Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
