At a Glance
- Tasks: Lead the strategy and governance of the ServiceNow platform for efficient service delivery.
- Company: Join a top UK company focused on essential infrastructure services.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience with ServiceNow and strong stakeholder management skills required.
The predicted salary is between 56700 - 69300 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives while driving platform adoption, automation, self-service and continuous improvement.
What will you be doing?
- Lead the strategy, roadmap and governance of the ServiceNow platform, ensuring it remains aligned with business priorities, Technology objectives and Service Management best practice.
- Manage platform demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value.
- Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management.
- Champion automation, workflow optimisation and self-service capabilities to improve user experience and operational efficiency.
- Manage relationships with ServiceNow development and support partners, ensuring high standards of service delivery, roadmap execution and platform performance.
- Work collaboratively with suppliers and internal stakeholders to drive continual improvement and maintain a sustainable platform strategy.
- Provide leadership to the ITSM Tooling team, developing capability, encouraging innovation and creating a culture focused on performance, collaboration and continuous improvement.
- Deliver meaningful reporting and insights that support data-driven decision making across Technology.
What you'll bring
- Essential
- Experience managing ServiceNow as a product, platform or strategic business capability.
- Strong knowledge of ServiceNow ITSM/ITOM and Service Management best practices.
- Experience managing roadmaps, backlogs, releases and platform governance.
- Experience driving automation, self-service and continuous improvement initiatives.
- Strong stakeholder management, supplier management and influencing skills.
- Experience leading and developing teams.
- ITIL Foundation certification or equivalent.
- Desirable
- ServiceNow CSA or related certification.
- Experience with HAM Pro, SAM Pro, CMDB or AI-enabled ServiceNow capabilities.
- Agile Product Owner or Scrum certification.
- Experience within large, complex or multi-supplier environments.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company car or car allowance and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care and health care cash plan for you and your family
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
ITSM Tooling Product Manager in London employer: M Group
As an Engineer Project with us, you'll join a company that prioritises your growth and development at every career stage. Our supportive work culture fosters strong client relationships while providing you with a fully equipped service van and access to extensive training opportunities, ensuring you can excel in delivering essential infrastructure across the UK. With a commitment to employee well-being, we offer a range of benefits including a matched pension scheme, generous leave, and a focus on inclusion, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Tooling Product Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what M Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges M Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at M Group!
✨Direct Apply to M Group
Let's not forget to apply directly through the M Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Tooling Product Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at M Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at M Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at M Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
