Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
What will you be doing?
As External Hire Desk Supervisor, you will be responsible for the day-to-day leadership, coordination and performance of the Fleet Hire Desk team, ensuring operational targets are achieved while delivering a high standard of customer service to internal customers and supply chain partners. You will oversee all hire desk activities, support team development, resolve escalated issues and drive process compliance across fleet hire operations.
Working closely with the Hire Desk Manager, you will play a key role in maximising fleet utilisation, controlling costs, maintaining system accuracy and ensuring service level agreements are achieved across both internal and external hire activity.
Key Responsibilities
Supervise and coordinate the daily activities of the Fleet Hire Desk team, ensuring workloads are managed effectively and operational targets are achieved. Provide leadership, coaching and support to team members, identifying development opportunities and ensuring processes are consistently followed. Manage attendance, holidays, performance reviews, appraisals and day-to-day people management responsibilities. Oversee the Freshdesk ticketing system, ensuring enquiries and hire requests are processed accurately and within agreed timescales Resolve customer, supplier, invoice and damage disputes, escalating complex issues where required Monitor live hire reports and supplier portals to ensure hire management systems remain accurate and up to date. Ensure all hire agreements, purchase orders and associated documentation are completed accurately and comply with company procedures. Maintain accurate
External Hire Desk Supervisor in London employer: M Group
As an Engineer Project with us, you'll join a company that prioritises your growth and development at every career stage. Our supportive work culture fosters strong client relationships while providing you with a fully equipped service van and access to extensive training opportunities, ensuring you can excel in delivering essential infrastructure across the UK. With a commitment to employee well-being, we offer a range of benefits including a matched pension scheme, generous leave, and a focus on inclusion, making us an excellent employer for those seeking meaningful and rewarding work.
