About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing?
Lead and develop a team of Customer Liaison Officers to deliver effective customer and stakeholder engagement across projects. Oversee customer impact assessments, communication plans, stakeholder strategies, reporting and KPI performance. Establish clear communication with customers, stakeholders, project teams and external parties. Ensure contractual, legal and statutory requirements are met. Monitor engagement outcomes, risks, issues, complaints and escalations. Provide guidance to project and site teams on customer-related matters. Drive continuous improvement, share best practice, and deliver inductions and customer training. Support team performance through regular one-to-ones, development reviews and effective people management. What youll bring
Build trusted relationships with internal and external stakeholders. Understand C-MeX, D-MeX and performance impacts. Manage time, priorities and deadlines effectively. Communicate clearly in writing and verbally. Negotiate and manage stakeholder expectations. Demonstrate strong leadership and people management. Work collaboratively and support others. Stay self-motivated, customer-focused and delivery-driven. Work effectively under pressure. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;
Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend
get rewarded for introducing people to us! In addition, this role offers;
Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care
single cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus
Customer Liaison Lead in London employer: M Group
At M Group Water, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With comprehensive benefits such as private healthcare, generous annual leave, and ongoing training opportunities, our team members are empowered to thrive while working on meaningful projects that safeguard water resources across Scotland. Join us in a dynamic environment where your contributions make a real difference, and enjoy the chance to develop your career within one of the UK's leading engineering organisations.
