At a Glance
- Tasks: Coordinate metering operations, ensuring timely appointments and smooth service delivery.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Enjoy flexible working hours, competitive benefits, and discounts on retail.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while supporting your community.
- Qualifications: Experience in scheduling or coordination, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? As a Jeopardy Manager, you’ll play a key role in keeping our metering operations running smoothly. You’ll support a region of up to 40 technicians, ensuring appointments are delivered on time and customers receive the service they expect. This is a fast-paced, problem-solving role where your ability to think ahead, stay organised and respond quickly will make a real difference. You’ll work 37.5 hours per week on a flexible rota (shared monthly), with shifts such as 07:30-15:30, 08:00-16:00, 10:00-18:00 and 12:00-20:00 supporting a balance between operational needs and your working day.
Your day could include:
- Monitoring technician schedules throughout the day to ensure appointments are met within timescales
- Identifying and managing jobs at risk of delay (jeopardy) and taking action to resolve
- Redistributing appointments where there are absences or unexpected changes
- Managing same-day and priority appointments
- Keeping systems updated with accurate progress and outcomes
- Supporting technicians with any issues, including technology failures
- Handling inbound and outbound calls with both technicians and stakeholders
- Escalating risks where required and working closely with your Team Leader
You’ll be the link between planning and delivery ensuring everything stays on track and customers are supported.
What you’ll bring: We’re looking for someone who thrives in a fast-moving environment and enjoys solving problems:
- Previous experience in scheduling, planning or coordination
- Strong organisational skills and attention to detail
- Confident communicator who can build relationships across teams
- Good IT and system knowledge
- Analytical mindset with the ability to make clear decisions
- Ability to manage competing priorities and adapt to change
- Proactive, reliable and solutions-focused approach
- A strong customer focus and commitment to service
You’ll also bring the mindset to continuously improve how things are done and support the wider team to succeed.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Real-Time Scheduling Coordinator in Liverpool employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With a strong focus on employee growth, we offer comprehensive training programmes and a range of benefits including flexible working hours, a matched pension scheme, and access to retail discounts. Join us in delivering essential infrastructure services while enjoying a friendly environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Real-Time Scheduling Coordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practice common interview questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Real-Time Scheduling Coordinator in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Real-Time Scheduling Coordinator role. Highlight your scheduling experience and how it aligns with our fast-paced environment. We want to see how you can bring your unique skills to our team!
Show Off Your Organisational Skills:In your application, emphasise your strong organisational skills and attention to detail. We love candidates who can juggle multiple priorities and keep everything on track, so share examples of how you've done this in the past!
Communicate Clearly:As a confident communicator, it's important to showcase your ability to build relationships across teams. Use your application to demonstrate how you've effectively communicated in previous roles, especially in problem-solving situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Real-Time Scheduling Coordinator role. Familiarise yourself with the key responsibilities, such as managing technician schedules and handling jeopardy situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves fast-paced problem-solving, prepare examples from your past experiences where you've successfully navigated challenges. Think about times when you had to adapt quickly or manage competing priorities, and be ready to discuss these scenarios during the interview.
✨Communicate Clearly and Confidently
As a coordinator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as approachable and professional.
✨Emphasise Your Customer Focus
M Group Energy values a strong customer focus, so be prepared to discuss how you've prioritised customer satisfaction in previous roles. Share specific examples of how you've gone above and beyond to meet client needs, as this will resonate well with the interviewers.
