At a Glance
- Tasks: Manage metering operations and support a team of technicians to ensure timely service delivery.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Enjoy flexible working hours, competitive benefits, and a supportive work environment.
- Other info: Be part of a diverse team committed to continuous improvement and community support.
- Why this job: Make a real impact in a fast-paced role while developing your career.
- Qualifications: Strong organisational skills and experience in scheduling or planning are essential.
The predicted salary is between 35000 - 45000 € per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? As a Jeopardy Manager, you’ll play a key role in keeping our metering operations running smoothly. You’ll support a region of up to 40 technicians, ensuring appointments are delivered on time and customers receive the service they expect. This is a fast-paced, problem-solving role where your ability to think ahead, stay organised and respond quickly will make a real difference. You’ll work 37.5 hours per week on a flexible rota (shared monthly), with shifts such as 07:30-15:30, 08:00-16:00, 10:00-18:00 and 12:00-20:00 supporting a balance between operational needs and your working day.
Your day could include:
- Monitoring technician schedules throughout the day to ensure appointments are met within timescales
- Identifying and managing jobs at risk of delay (jeopardy) and taking action to resolve
- Redistributing appointments where there are absences or unexpected changes
- Managing same-day and priority appointments
- Keeping systems updated with accurate progress and outcomes
- Supporting technicians with any issues, including technology failures
- Handling inbound and outbound calls with both technicians and stakeholders
- Escalating risks where required and working closely with your Team Leader
You’ll be the link between planning and delivery ensuring everything stays on track and customers are supported.
What you’ll bring: We’re looking for someone who thrives in a fast-moving environment and enjoys solving problems:
- Previous experience in scheduling, planning or coordination
- Strong organisational skills and attention to detail
- Confident communicator who can build relationships across teams
- Good IT and system knowledge
- Analytical mindset with the ability to make clear decisions
- Ability to manage competing priorities and adapt to change
- Proactive, reliable and solutions-focused approach
- A strong customer focus and commitment to service
You’ll also bring the mindset to continuously improve how things are done and support the wider team to succeed.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Jeopardy Manager in Liverpool employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises safety and customer satisfaction. With a strong focus on employee growth, we provide extensive training and development opportunities, alongside a comprehensive benefits package that includes flexible working hours, a matched pension scheme, and access to retail discounts. Join us in delivering essential infrastructure services while enjoying a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Jeopardy Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at M Group Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Jeopardy Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the metering operations inside out. Brush up on your scheduling and coordination skills, and think of examples from your past that showcase your problem-solving abilities. We want to see how you can keep things running smoothly!
✨Tip Number 3
Show off your customer focus! During interviews, highlight how you've gone above and beyond to ensure customer satisfaction in previous roles. Remember, this job is all about keeping clients happy while managing a busy team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at M Group Energy. Let’s get you on board!
We think you need these skills to ace Jeopardy Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in scheduling, planning, or coordination. We want to see how your skills align with the Jeopardy Manager role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've managed competing priorities in the past. We love a good story about problem-solving and staying organised under pressure!
Be Personable:As a confident communicator, it’s important to show us your ability to build relationships. Use your application to demonstrate how you’ve effectively collaborated with teams or stakeholders in previous roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Jeopardy Manager role. Familiarise yourself with the responsibilities, especially around scheduling and managing technician appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role is all about keeping operations running smoothly, be prepared to discuss specific examples of how you've solved problems in fast-paced environments. Think of situations where you had to adapt quickly or manage competing priorities, and explain how you handled them.
✨Communicate Clearly and Confidently
As a Jeopardy Manager, you'll need to build relationships across teams. Practice articulating your thoughts clearly and confidently during the interview. Use examples from your past experiences to illustrate your communication skills and how they helped you succeed in previous roles.
✨Emphasise Your Customer Focus
This role requires a strong commitment to customer service. Be ready to share instances where you've gone above and beyond to ensure customer satisfaction. Highlight your proactive approach and how you’ve contributed to improving service delivery in your previous positions.
