At a Glance
- Tasks: Train and support users on hardware and software, ensuring compliance and maintaining training materials.
- Company: Join a leading infrastructure company focused on sustainability and community impact.
- Benefits: Enjoy 25 days annual leave, pension scheme, and access to retail discounts.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a difference in essential services while developing your skills in a supportive environment.
- Qualifications: Effective time management and experience in training and skills gap analysis.
The predicted salary is between 40000 - 50000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
What will you be doing?
- You’ll support Toughbook users, Smart Metering Operatives, and managers by training, coaching, and providing clear hardware and software guidance.
- You’ll identify skills gaps, conduct competency assessments, and deliver 1-1 coaching sessions.
- You’ll maintain training materials, ensure compliance, and oversee refresher programmes.
- Daily, you’ll validate reports, address feedback errors, and create improvement plans.
- Your role includes collaborating with managers, promoting commercial awareness, and offering operational telephone support.
- You’ll also assist with asset inventory, handle new starter and leaver equipment logistics, and ensure all process documentation is up-to-date and accurate.
What you’ll bring
- Are you an effective time manager able to meet tight deadlines?
- Can you confidently train and support operational users on client hardware and software?
- Do you have experience conducting skills gap analysis and creating coaching improvement plans?
- Are you comfortable validating reports and maintaining accurate training documentation?
- Can you collaborate with managers and provide practical telephone support to operational teams?
What’s in it for you?
- We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Operational Training Support in Leeds employer: M Group
As a Supervisor in our dynamic team, you'll thrive in a supportive and inclusive work culture that prioritises safety and client satisfaction. We offer robust opportunities for professional growth and development, ensuring that every employee can advance their career while contributing to essential infrastructure services. Join us in a friendly and respectful environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Training Support in Leeds
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Operational Training Support role you’re after at M Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at M Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at M Group.
✨Apply Through Company Websites
When you spot a role like Operational Training Support at M Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Operational Training Support in Leeds
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Operational Training Support, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at M Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to M Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at M Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with M Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like M Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
