At a Glance
- Tasks: Manage metering operations, ensuring timely appointments and smooth technician schedules.
- Company: Join M Group Energy, a leader in UK energy services with a fun and respectful culture.
- Benefits: Enjoy flexible working hours, competitive pension schemes, and access to retail discounts.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a team that makes a real difference in essential infrastructure services.
- Qualifications: Strong organisational skills, problem-solving mindset, and good communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? As a Jeopardy Manager, you’ll play a key role in keeping our metering operations running smoothly. You’ll support a region of up to 40 technicians, ensuring appointments are delivered on time and customers receive the service they expect. This is a fast-paced, problem-solving role where your ability to think ahead, stay organised and respond quickly will make a real difference. You’ll work 37.5 hours per week on a flexible rota (shared monthly), with shifts such as 07:30-15:30, 08:00-16:00, 10:00-18:00 and 12:00-20:00 supporting a balance between operational needs and your working day.
Your day could include:
- Monitoring technician schedules throughout the day to ensure appointments are met within timescales
- Identifying and managing jobs at risk of delay (jeopardy) and taking action to resolve
- Redistributing appointments where there are absences or unexpected changes
- Managing same-day and priority appointments
- Keeping systems updated with accurate progress and outcomes
- Supporting technicians with any issues, including technology failures
- Handling inbound and outbound calls with both technicians and stakeholders
- Escalating risks where required and working closely with your Team Leader
You’ll be the link between planning and delivery ensuring everything stays on track and customers are supported.
What you’ll bring: We’re looking for someone who thrives in a fast-moving environment and enjoys solving problems:
- Previous experience in scheduling, planning or coordination
- Strong organisational skills and attention to detail
- Confident communicator who can build relationships across teams
- Good IT and system knowledge
- Analytical mindset with the ability to make clear decisions
- Ability to manage competing priorities and adapt to change
- Proactive, reliable and solutions-focused approach
- A strong customer focus and commitment to service
You’ll also bring the mindset to continuously improve how things are done and support the wider team to succeed.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Jeopardy Manager employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Jeopardy Manager, you'll enjoy a flexible working environment with a strong emphasis on employee growth through industry-recognised training programmes, while also benefiting from a comprehensive range of perks including a matched pension scheme, enhanced parental leave, and access to retail discounts. Join us in delivering essential infrastructure services in a friendly and respectful atmosphere where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Jeopardy Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at M Group Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Jeopardy Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the metering operations inside out. Familiarise yourself with common challenges in scheduling and how to tackle them. Show us that you’re not just a fit for the role, but that you’re passionate about making a difference in the team!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to manage competing priorities or resolve scheduling conflicts. Be ready to share these examples during your interview to demonstrate your analytical mindset and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re genuinely interested in being part of the M Group Energy family. Let’s get you on board!
We think you need these skills to ace Jeopardy Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Jeopardy Manager role. Highlight your scheduling, planning, and coordination experience, as well as any relevant achievements that showcase your problem-solving skills.
Showcase Your Organisational Skills:In your application, emphasise your strong organisational skills and attention to detail. We want to see how you manage competing priorities and adapt to changes in a fast-paced environment.
Communicate Clearly:As a confident communicator, it's important to demonstrate your ability to build relationships across teams. Use your application to show how you've effectively communicated with stakeholders in previous roles.
Apply Through Our Website:Don't forget to apply through our website! This ensures your application gets to us directly and allows you to keep track of your progress. We can't wait to see what you bring to the team!
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Jeopardy Manager role. Familiarise yourself with the responsibilities, especially around scheduling and managing technician appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role is all about keeping operations running smoothly, be prepared to discuss specific examples of how you've solved problems in fast-paced environments. Think of situations where you had to manage competing priorities or adapt quickly to changes, as these will resonate well with the interviewers.
✨Communicate Clearly and Confidently
As a Jeopardy Manager, you'll need to build relationships across teams. Practice articulating your thoughts clearly and confidently during the interview. Use examples from your past experiences to illustrate your communication skills and how they helped you succeed in previous roles.
✨Emphasise Your Customer Focus
This role requires a strong commitment to customer service. Be ready to share instances where you've gone above and beyond to ensure customer satisfaction. Highlight your proactive approach and how you’ve contributed to improving service delivery in your previous positions.
