HOP Technician

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Mobile networks - We keep the country connected through the survey, design, installation and maintenance of private 5G networks, small cells, supporting Smart Cities & Connected infrastructure.

What will you be doing?

In this hybrid role based in Diseworth, you’ll play a key part in keeping our delivery engine running smoothly. You’ll get under the skin of each project to make sure every HOP is right first time and ready for client approval. You’ll stay on top of SLAs, escalating anything that’s drifting so we can keep projects moving. We’ll rely on you to schedule HOPs in line with the wider programme, keep Site Tracker fully updated with the latest document statuses and dependencies, and make sure all internal and external stakeholders have supplied the right information on time. You’ll create clear, insightful milestone and progress reports—both scheduled and ad-hoc—while keeping customer trackers and databases fully up to date. You’ll also provide essential data for subcontractor meetings and team briefings, and support the delivery teams with a variety of administrative tasks, from stats and REC power ordering to RAMS and HOPs. No two days will look the same, and you’ll be right at the heart of helping us deliver brilliantly.

What you'll bring?

You’ll bring a proven track record in delivering projects and the confidence to communicate and present at senior level. With experience working across a range of Telco vendors, you’ll be comfortable navigating fast-moving technical environments. You’ll have strong IT and database skills—whether that’s MS Office, Project, Excel or Access—and you’ll know how to prioritise your workload to hit deadlines without losing sight of great customer service. You’ll be an excellent communicator, both written and verbal, with the ability to build positive relationships across internal teams and external partners. We’ll count on you to work just as effectively on your own as you do within a team, keeping multiple tasks on track with strong organisation and a proactive mindset. You’ll stay adaptable when priorities shift, take the lead in driving process improvements, and bring genuine enthusiasm and motivation to everything you do. Technical experience in IT or telecoms would be a real advantage, but above all, you’ll approach change positively and be ready to help us deliver exceptional results.

What’s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.