At a Glance
- Tasks: Manage scheduling for inspections and service events, ensuring top-notch customer experience.
- Company: Join a leading infrastructure company that values growth and development.
- Benefits: Enjoy competitive pay, flexible work options, and a range of employee perks.
- Other info: Great career progression opportunities and a supportive, inclusive work culture.
- Why this job: Be part of a team that supports essential services while making a real impact.
- Qualifications: Experience in plant and fleet roles with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop.
Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs, offering hire solutions that are commercially effective, reliable, safe and compliant.
What will you be doing?
As Maintenance Controller you’ll manage scheduling of statutory inspections, calibrations, MOTs and service events for plant and vehicles to meet SLAs and deliver a best-in-class customer experience; you’ll arrange bookings with customers and suppliers, process defect reports and recharges, raise POs and engage external repairers, drive cost-effective solutions and provide flexible support to the breakdown team during busy periods.
If you have maintenance-sector experience and want to join an organisation that invests in your development, we’d love to hear from you.
What you’ll bring
- You’ll have experience in a similar plant and fleet role.
- You’ll be committed to delivering high standards of customer service.
- You’ll be able to prioritise your workload and meet deadlines.
- You’ll be confident using multiple internal systems and Microsoft Office.
- You’ll communicate effectively with colleagues and customers.
- Experience with fleet maintenance software is a plus; we’ll provide training.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Helpdesk Controller in Hightown employer: M Group
At M Group, we pride ourselves on being an employer of choice, offering a vibrant and inclusive work culture where every employee is encouraged to thrive. With a strong commitment to professional development, we provide industry-recognised training programmes and a range of benefits including a matched pension scheme, enhanced leave options, and a discretionary bonus scheme. Join us in delivering essential infrastructure services while enjoying a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Controller in Hightown
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like M Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at M Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like M Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Helpdesk Controller in Hightown
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to M Group:This is your chance to really connect with the team at M Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at M Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with M Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show M Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at M Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
