Scheduler & Permitter in Hereford

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK. We don’t just build roads and bridges - we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.

What will you be doing?

The Scheduler & Permitter is responsible for the effective coordination and scheduling of operational work across field-based teams. The role ensures daily workloads are optimised, work is sequenced and routed efficiently, and stakeholders are kept informed where plans change.

• Scheduling & Workload Management
  • Coordinate and schedule daily work for field operatives / engineers across multiple workstreams, ensuring plans are realistic and achievable.
  • Optimise daily workloads so each operative has a balanced schedule that maximises productivity while remaining safe and compliant.
  • Allocate additional or filler tasks where required to ensure effective use of available resource.
  • Review upcoming work and make adjustments to reflect priorities, resource availability and operational constraints.
  • Ensure all work is scheduled in line with relevant policies, procedures and safety requirements.
• Planning, Sequencing & Delivery
  • Support Plan and sequence work effectively, taking account of geography, skills, job type and priority.
  • Monitor delivery throughout the shift, responding to changes such as delays, overruns or resource issues.
  • Dynamically adjust schedules to manage emerging issues and minimise disruption to delivery.
  • Identify emergency management to service or performance targets and take appropriate action, escalating risks when required.
• Task & Data Management
  • Cancel, re-raise and re-schedule work that has not been completed, ensuring no tasks are left unmanaged.
  • Carry out routine data cleansing activities to maintain accurate and reliable scheduling information.
  • Update scheduling and operational systems with clear, timely and accurate notes.
  • Confirm job completion and ensure system records reflect actual delivery.
• Communication & Stakeholder Updates
  • Act as a key link between the scheduling function and field-based teams, providing timely and accurate updates.
  • Communicate changes to plans promptly when work cannot be completed as scheduled.
  • Liaise with internal stakeholders and, where applicable, customers or client representatives to manage expectations.
  • Monitor and respond to email and telephone enquiries related to scheduling activity in a professional and timely manner.
• Reporting & Handover
  • Produce accurate whereabouts and progress reports to support operational visibility and performance management.
  • Highlight outstanding issues, risks or follow-up actions to ensure effective ongoing delivery.

What you’ll bring

• Strong attention to detail and accuracy when working at volume.
• Good IT literacy, with the ability to learn and use scheduling and operational systems.
• Clear communication skills and confidence working with a range of stakeholders.
• Ability to manage changing priorities in a fast-paced environment.
• Proactive, solution-focused approach to problem solving.
• Good standard of general education (for example, GCSEs or equivalent).

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• 28 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• Holiday purchase scheme
• Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, we may close job adverts before the stated closing date. We’d encourage you to apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.