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- Tasks: Support and manage company devices and applications for field operatives.
- Company: Join a leading infrastructure company focused on water quality and environmental performance.
- Benefits: Enjoy 25 days annual leave, online GP service, and retail discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in ensuring safe drinking water for communities.
- Qualifications: Confident with mobile apps, basic troubleshooting skills, and good computer literacy.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.
Where you'll be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We are problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our clean water team safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
What you'll be doing?
You'll play a critical role in ensuring the smooth and efficient operation of company issued devices and applications used by field operatives. You'll be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-users. You'll manage the lifecycle of all company-issued devices (e.g., iPads, tablets). 60% of this role will be based out in the field and will cover the West and North where you'll monitor and troubleshoot device and application performance issues. You'll proactively identify and implement improvements to device and app functionality and user experience. You'll provide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications. You'll maintain an accurate and up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs. This is a 12 month Fixed Term Contract.
What you'll bring?
- Confident supporting users with mobile and desktop applications
- Ability to guide non-technical users through app installation and day-to-day usage
- Basic troubleshooting skills for common device and application issues
- Good general computer literacy and experience using standard business software
- Ability to travel to operational sites and provide face-to-face user support
- Experience providing user training or onboarding support is desirable
- Ability to identify issues requiring escalation to the IT Helpdesk
- Experience in using all Microsoft packages
- Valid UK driving licence
What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We are responsible and go further for our people, clients, communities and the planet. We are open and seek new and better ways of exceeding expectations. We work together as one team; the whole is greater than the sum of the parts. We are ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you are a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Operations Support 12 Month FTC in Gorseinon employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support 12 Month FTC in Gorseinon
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to tech support or user training.
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their approach to user support or how they handle device management challenges. It shows you're engaged and thinking critically about the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values growth and development.
We think you need these skills to ace Operations Support 12 Month FTC in Gorseinon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Soft Skills: This role is all about supporting users and working in a team, so let your soft skills shine! Mention your ability to communicate clearly, work collaboratively, and solve problems effectively. We love a friendly and respectful vibe!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to get to know you without sifting through too much fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen to join our team and be part of what we do!
How to prepare for a job interview at M Group
✨Know Your Tech
Make sure you brush up on your knowledge of mobile and desktop applications, especially those relevant to the role. Be ready to discuss how you've supported users in the past and any troubleshooting experiences you've had.
✨Showcase Your Training Skills
Since you'll be providing training to field operatives, think of examples where you've successfully trained or onboarded someone before. Highlight your ability to guide non-technical users through app installation and usage.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified issues and implemented improvements. This role is all about enhancing user experience, so showcasing your proactive approach will impress the interviewers.
✨Be Ready for Field Scenarios
Since 60% of the role is field-based, think about how you would handle real-world situations. Prepare to talk about your experience travelling to operational sites and providing face-to-face support, as well as how you manage device inventories.