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- Tasks: Lead teams to ensure safe and efficient delivery of clean water services.
- Company: Join a top UK company dedicated to essential infrastructure and community support.
- Benefits: Enjoy competitive pay, health perks, and a supportive work environment.
- Other info: Diverse workplace with strong values and growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in team leadership and operational compliance is essential.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our clean water team that safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
What will you be doing?
As the Senior Supervisor you'll be accountable for the safe, productive, compliant and profitable delivery of work within your area. You'll act as the Senior safety leader within the area and ensure all work is delivered in line with SHE policies, method statements and risk assessments. We'll need you to handle the daily FYLD usage and quality submissions, correct and timely CAT downloads as well as safety briefings, toolbox talks and site audits. You'll be responsible for customer satisfaction across the area making sure work is delivered right first time, on time, and with professional site behaviours. You'll proactively manage complaints, escalations and repeat issues along with engaging with customers and stakeholders when required, maintaining trust and credibility. We'll need you to ensure Supervisors plan effectively and deliver against plan spending time on site, observing work and coaching Supervisors in real time making sure full compliance with Streetworks permits notices and conditions.
What you'll bring
- Proven experience leading multiple teams in an operational environment.
- Strong understanding of SHE, Streetworks and operational compliance.
- Commercial awareness with the ability to interpret performance data.
- Confident coach and mentor with strong people-management skills.
- Comfortable holding difficult conversations and driving accountability.
What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private Healthcare - single cover
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
Supervisor Shift in Gorseinon, Swansea employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Shift in Gorseinon, Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your experience aligns with their mission, especially around safety and customer satisfaction.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor Shift in Gorseinon, Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and ensuring compliance. We want to see how your skills align with our values and the specific requirements of the Supervisor Shift role.
Showcase Your Safety Leadership: Since safety is a top priority for us, emphasise any previous experience you have in managing safety protocols and leading teams in a compliant manner. Share examples that demonstrate your commitment to SHE policies and risk assessments.
Highlight Customer Satisfaction Skills: We’re all about delivering work right first time, so include examples of how you've managed customer relationships and resolved complaints effectively. This will show us that you understand the importance of client and customer centricity.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity within our clean water team.
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Supervisor Shift, especially around safety, compliance, and customer satisfaction. Brush up on SHE policies and Streetworks regulations, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in an operational environment. Think about times when you had to handle difficult conversations or coach team members, as this will demonstrate your people-management skills.
✨Be Customer-Centric
Since customer satisfaction is crucial for this role, be ready to discuss how you've managed complaints and built trust with clients in the past. Highlight any specific strategies you've used to ensure work is delivered right first time.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to infrastructure services and how they support employee development. This shows your genuine interest in the role and helps you assess if the company aligns with your values.