About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance.
You'll be responsible for all performance reporting for Engineers KPIs, which ensure we are achieving against client KPI targets. Manage and deliver all Metering project work, as required example Riser Cupboards, Analysis data to create and produce work batches for plumbers to attend.
You'll need to manage all resource activities, annual leave, sickness trackers and escalate where gaps arise. Ensure all mandatory training is allocated to minimise operational disruption. Ensure training is attended prior to expiration to ensure 100% training compliance across the plumbing teams.
We'll need you to complete plant compliance checks and ensure PUWER audits are completed, and actions are escalated.
You'll collate stock sheets and escalate to relevant party for sign off and approval along with handling the completion of desk top audits, review and sign off FYLD audits and issue relevant PTW escalating any issues as they occur.
You'll monitor Samsara, Asset Go & People Safe systems to escalate any issues and ensure the plumbing team are working safely and compliantly.
You'll process any van PCNs as they are received and set up all required accounts and activations and ensure these are deactivated as per the leavers procedures SIRT, FSL, TEAMS, Phones etc.
You'll work a 45 hour week, Monday-Friday 07:30 to 17:00. Overtime will be at agreed rate
What youll bring
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance.
You'll be responsible for all performance reporting for Engineers KPIs, which ensure we are achieving against client KPI targets. Manage and deliver all Metering project work, as required example Riser Cupboards, Analysis data to create and produce work batches for plumbers to attend.
You'll need to manage all resource activities, annual leave, sickness trackers and escalate where gaps arise. Ensure all mandatory training is allocated to minimise operational disruption. Ensure training is attended prior to expiration to ensure 100% training compliance across the plumbing teams.
We'll need you to complete plant compliance checks and ensure PUWER audits are completed, and actions are escalated.
You'll collate stock sheets and escalate to relevant party for sign off and approval along with handling the completion of desk top audits, review and sign off FYLD audits and issue relevant PTW escalating any issues as they occur.
You'll monitor Samsara, Asset Go & People Safe systems to escalate any issues and ensure the plumbing team are working safely and compliantly.
You'll process any van PCNs as they are received and set up all required accounts and activations and ensure these are deactivated as per the leavers procedures SIRT, FSL, TEAMS, Phones etc.
You'll work a 45 hour week, Monday-Friday 07:30 to 17:00. Overtime will be at agreed rate
What youll bring
- Do you have the ability to negotiate and manage stakeholders?
- Do you have proven IT skills particularly - MS Office -excel, word, power point Thames Water Metering Systems, TEAMS, FYLD?
- Are you an effective communicator, both verbally and written?
- Do you have a strong analytical capability with the ability to collaborate and build relationships with operatives?
- Do you have strong organisational skills and the ability to prioritize tasks in a fast-paced environment?
- Are you a flexible Team worker, with the ability to work volumes under pressure?
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care single cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus
