Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services with a focus on innovation.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Customer service skills and a valid UK driving licence required.
- Other info: Full training provided, with opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
As a Revenue Protection Officer, you’ll take pride in your customer service skills and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
- Salary: Dual Fuel - £42,285 plus £2k attendance and safety bonus per annum for full time roles.
- Dual Fuel (3 phase/CT) - £43,370 plus £2k attendance and safety bonus per annum for full time roles.
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to 1000s of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- Company van/vehicle and fuel card for business use.
- Discretionary bonus scheme.
- 22 days annual leave plus bank holidays.
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out.
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
- We’re responsible and go further for our people, clients, communities and the planet.
- We’re open and seek new and better ways of exceeding expectations.
- We’re together and as one team; the whole is greater than the sum of the parts.
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Officer in Eastbourne employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've handled challenging situations calmly and professionally. This will demonstrate that you’re a great fit for the Revenue Protection Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Revenue Protection Officer in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Revenue Protection Officer role. Highlight any customer service experience and problem-solving skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and any relevant experience.
Showcase Your Soft Skills: In this role, being calm and professional in challenging situations is crucial. Make sure to include examples of how you've demonstrated these qualities in past roles or experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Officer. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service in challenging situations. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you handled difficult situations calmly and professionally. Be ready to discuss how you resolved conflicts or provided excellent service, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you would handle a situation involving a customer disputing their bill. Practising these scenarios can help you articulate your thought process and approach effectively during the interview.
✨Align with Company Values
Research M Group Energy's values and culture. During the interview, try to align your answers with their values of responsibility, openness, teamwork, and ambition. This shows that you not only understand what they stand for but also that you’re a good fit for their team.