At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in energy protection while developing your career.
- Qualifications: Valid UK driving licence and customer service skills; training provided.
The predicted salary is between 42285 - 43370 € per year.
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you'll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You'll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You'll be responsible for making sure installations are made safe and will work with the supplier to agree on what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You'll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you'll be proud of your work and demonstrate professionalism and integrity. You'll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you'll need is a positive, proactive, and solution-oriented mindset. You'll get full training on revenue protection and conflict management.
What you'll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential):
- 3-phase qualification / CT / Medium Pressure
What's in it for you?
Salary: Dual Fuel - £42,285; Dual Fuel (3 phase/CT) - £43,370. We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus
Dual Fuel Meter Operative - Revenue Protection in Eastbourne employer: M Group
At M Group Energy, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises safety and customer satisfaction. Our employees benefit from comprehensive training, career progression opportunities, and a range of perks including a generous salary, bonuses, and a matched pension scheme, all while working in a friendly environment that encourages personal and professional growth. Join us in delivering essential energy services across the UK, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Meter Operative - Revenue Protection in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at M Group Energy. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for roles like Dual Fuel Meter Operative. Think about how your skills in customer service and conflict management can shine through in your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past, especially in customer-facing roles. This will demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at M Group Energy.
We think you need these skills to ace Dual Fuel Meter Operative - Revenue Protection in Eastbourne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us in the metering team and contribute to essential infrastructure services.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service and any previous roles related to metering or conflict management. We love seeing how your skills align with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Dual Fuel Meter Operative and the importance of revenue protection. Familiarise yourself with the basics of gas and electricity metering, as well as the common challenges faced in the industry. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your customer service experience. Think of specific examples where you've handled challenging situations calmly and professionally. Highlighting your ability to maintain a positive attitude under pressure will impress the interviewers.
✨Demonstrate Problem-Solving Abilities
The job requires a proactive and solution-oriented mindset. Prepare to discuss scenarios where you've successfully identified problems and implemented effective solutions. This could be anything from resolving a customer complaint to managing a tricky installation situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you're genuinely interested in the company and eager to contribute positively to their mission.
