At a Glance
- Tasks: Lead a team to engage customers and stakeholders on impactful water projects.
- Company: Join a top UK company focused on essential infrastructure services.
- Benefits: Enjoy competitive pay, flexible working, and a range of health and wellness perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in environmental performance and community engagement.
- Qualifications: Strong leadership skills and ability to build relationships with stakeholders.
The predicted salary is between 37800 - 46200 £ per year.
About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.
Whatever stage youre at in your career, with us youll have an opportunity to grow and develop.
Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations.
We enhance and extend asset life, ensuring compliance with water quality and environmental standards.
Were problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our water and wastewater capital project delivery team.
Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
- Lead and develop a team of Customer Liaison Officers to deliver effective customer and stakeholder engagement across projects.
- Oversee customer impact assessments, communication plans, stakeholder strategies, reporting and KPI performance.
- Establish clear communication with customers, stakeholders, project teams and external parties.
- Ensure contractual, legal and statutory requirements are met.
- Monitor engagement outcomes, risks, issues, complaints and escalations.
- Provide guidance to project and site teams on customer-related matters.
- Drive continuous improvement, share best practice, and deliver inductions and customer training.
- Support team performance through regular one-to-ones, development reviews and effective people management.
- What youll bring
- Build trusted relationships with internal and external stakeholders.
- Understand C-Me X, D-Me X and performance impacts.
- Manage time, priorities and deadlines effectively.
- Communicate clearly in writing and verbally.
- Negotiate and manage stakeholder expectations.
- Demonstrate strong leadership and people management.
- Work collaboratively and support others.
- Stay self-motivated, customer-focused and delivery-driven.
- Work effectively under pressure.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
• Recommend a friend get rewarded for introducing people to us!
- In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care single cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference.
Were one of the Top 100 UK companies actively supporting and recruiting veterans.
Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another.
We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Were responsible and go further for our people, clients, communities and the planet
- Were open and seek new and better ways of exceeding expectations
- Were together and as one team; the whole is greater than the sum of the parts
- Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note
Occasionally, job adverts might be closed before the stated closing date.
Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process.
- Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroup W - JBRP1_UKTJ
Customer Liaison Lead in Eastbourne employer: M Group
At M Group, we pride ourselves on being an employer of choice, offering a vibrant work culture that prioritises safety, client satisfaction, and employee growth. With a commitment to diversity and inclusion, we provide extensive benefits including a contributory pension scheme, private healthcare, and generous leave policies, all within a supportive environment that encourages professional development and teamwork. Join us in delivering essential infrastructure services while enjoying unique perks like a company car scheme and a focus on continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Lead in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at M Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like M Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Lead in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to M Group:Your cover letter is your chance to shine! Tell us why you want to work at M Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at M Group!
How to prepare for a job interview at M Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
