At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy services with a fun and respectful culture.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Opportunities for career progression and a dynamic work environment.
- Why this job: Make a real impact in energy management while developing your career in a supportive environment.
- Qualifications: Valid UK driving licence and strong customer service skills; training provided.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure
What’s in it for you? Salary: Dual Fuel - £42,285; Dual Fuel (3 phase/CT) - £43,370; Dual Fuel - £45,538 (if based inside the M25); Dual Fuel (3 phase/CT) - £46,623 (if based inside the M25). We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Meter Operative - Revenue Protection employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying a range of benefits including a competitive salary, generous bonuses, and a strong commitment to work-life balance. Join us in delivering essential energy services across the UK, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Meter Operative - Revenue Protection
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Show off your personality! Employers want to see the real you, so be genuine and enthusiastic during interviews. Share your passion for the role and how you align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Dual Fuel Meter Operative - Revenue Protection
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us in the metering team and contribute to essential infrastructure services.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific requirements of the Dual Fuel Meter Operative role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Dual Fuel Meter Operative and the importance of revenue protection. Familiarise yourself with the responsibilities, such as investigating gas and electricity theft, and be ready to discuss how your skills align with these tasks.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, prepare examples from your past experiences where you handled challenging situations professionally. Highlight your calmness under pressure and how you resolved conflicts effectively.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be prepared to discuss your understanding of safety protocols related to meter installations and how you would ensure safe practices while working in residential and commercial properties.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
