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- Tasks: Support day-to-day operations and improve productivity in a friendly, collaborative environment.
- Company: Join a leading infrastructure company focused on sustainability and community impact.
- Benefits: Enjoy 25 days annual leave, pension scheme, and access to retail discounts.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Kickstart your career with hands-on experience and opportunities for growth.
- Qualifications: No experience needed, just a willingness to learn and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
As our Desktop Support you'll be part of our Operations Team and will support administrative duties to help maintain the smooth running of the day-to-day functions required to deliver this project, while learning the functions of a Supervisor. You'll work with the managers and supervisors across the Plumbing department to improve productivity, compliance, safety and overall performance. We'll need you to engage with the client and M Group Water Services back-office teams to ensure a seamless delivery of operational excellence and ensure completion of site audits as well as ensuring plant and equipment is safe. You'll handle all customer issues in accordance with the IMPACT protocol and respond to the Escalations team in accordance with the prescribed timescales whilst ensuring compliance with all aspects of the Thames Water Smart Metering Asset Standard.
What you’ll bring:
- Experience for this role isn’t necessary, we are looking for conscientious individuals who are willing to learn and progress through the company.
- Are you experienced with Microsoft Office?
- Do you have excellent attention to detail?
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Desktop Support employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Desktop Support
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to grow and develop with us. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your attention to detail and any experience with Microsoft Office, even if it's just from school or personal projects. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, it shows us that you're serious about joining our friendly and respectful environment.
How to prepare for a job interview at M Group
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft Office and any other relevant software. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running in the Desktop Support role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, even if they're not directly related to IT. This role is all about problem-solving, so showcasing your ability to think critically and find solutions will impress the interviewers.
✨Emphasise Your Attention to Detail
Since this position requires a keen eye for detail, be ready to discuss situations where your attention to detail made a difference. Whether it was in a previous job or a personal project, highlight how this skill can benefit their operations.
✨Align with Their Values
Familiarise yourself with the company's values and culture. During the interview, express how your own values align with theirs, especially around being responsible, open, and working together as a team. This will show that you're not just looking for a job, but a place where you can truly contribute.