At a Glance
- Tasks: Manage defect processes and conduct site audits to ensure water quality compliance.
- Company: Join a leading infrastructure company dedicated to safeguarding water supplies.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days annual leave.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on community water safety while developing your career.
- Qualifications: Experience in civil engineering or utility contracting with strong inspection skills.
The predicted salary is between 40000 - 45000 £ per year.
About The Role
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our clean water team that safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
What will you be doing?
- Day to day you'll manage the process for identifying, logging, tracking, and resolving all defective reinstatement works (reinstatement defects).
- Conduct regular, in-depth site audits and inspections of completed works to assess the quality of reinstatement, focusing on compliance with contract specifications and Highways Authority standards.
- Reduce the volume and cost of defects by implementing effective root cause analysis and corrective action plans.
- Liaise closely with the Highways Authority (Client) to manage joint inspections, validate reported defects, and maintain positive working relationships.
- Monitor and report on contractual Key Performance Indicators (KPIs) related to reinstatement quality and defect resolution timeframes.
What you'll bring
- Proven experience in utility contracting, civil engineering, or highway maintenance, with a strong focus on reinstatement practices.
- Expert knowledge of relevant Highways Authority specifications and legislation (e.g., NRSWA, SROH) governing street works and reinstatement.
- Demonstrable experience in quality assurance, site inspection, and defect management.
- Excellent coaching and training skills with the ability to influence and motivate field teams.
- Strong analytical and problem-solving abilities for conducting root cause analysis.
- Excellent communication and interpersonal skills for effective liaison with the client, operational teams, and management.
- Proficiency in using defect management software/systems.
- A valid driving licence is essential.
What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice - our salary sacrifice EV/Hybrid car scheme
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Defect Compliance Officer employer: M Group
As a Supervisor in our dynamic team, you'll thrive in a supportive and inclusive work culture that prioritises safety and client satisfaction. We offer robust opportunities for professional growth and development, ensuring that every employee can advance their career while contributing to essential infrastructure services. Join us in a friendly and respectful environment where your contributions are valued and celebrated.
