At a Glance
- Tasks: Lead utility detection and service identification for major water infrastructure contracts.
- Company: Join a top UK company focused on essential infrastructure services.
- Benefits: Enjoy competitive pay, health care, and a range of employee perks.
- Other info: Diverse team culture with excellent training and growth opportunities.
- Why this job: Make a real impact in a safety-first environment while developing your career.
- Qualifications: Experience in utility detection and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
What will you be doing?
Are you an experienced utility detection professional ready to lead standards, innovation and safety across a major water infrastructure contract? As our Utility Service Coordinator you'll take ownership of underground utility detection and service identification across Thames Water Retail contracts. This leadership role is responsible for driving best practice, ensuring compliance, and embedding a safety-first culture through the effective use of CAT, Genny and CLAMPON technologies. You will lead utility detection standards, oversee survey teams and subcontractors, conduct audits, investigate utility strikes and near misses, and champion continuous improvement. Working closely with Project Managers, SHEQ teams, clients and regulatory bodies, you will provide expert guidance on safe excavation planning and risk mitigation.
The successful candidate will have strong knowledge of HSG47, NRSWA and PAS 128, proven experience in utility detection and investigations, and a passion for developing people through training, mentoring and competency management. If you thrive on improving operational performance, embracing innovative technology, and ensuring everyone goes home safe, we want to hear from you. Join us and help shape a No Dig Without Validated Data culture across our operations.
What you’ll bring
- Substantial experience in utility detection, mapping, or asset management, including leadership in managing teams and technology deployment (CAT, Genny, and CLAMPON).
- Advanced technical understanding of underground detection devices, including operational capabilities, limitations, and digital data management.
- Experience of developing, coaching, and supporting diverse teams.
- Strong record in procedural compliance, conducting audits, and leading investigative reviews.
- Excellent written, verbal, and stakeholder engagement skills.
- In-depth knowledge of health and safety legislation, standards, and industry best practices (HSG47, NRSWA, PAS 128).
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care single cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Utility Service Coordinator in Dartford employer: M Group
As a Supervisor in our dynamic team, you'll thrive in a supportive and inclusive work culture that prioritises safety and client satisfaction. We offer robust opportunities for professional growth and development, ensuring that every employee can advance their career while contributing to essential infrastructure services. Join us in a friendly and respectful environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Utility Service Coordinator in Dartford
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughM Group's Website
Don’t forget to apply directly through M Group's website for the full-time Utility Service Coordinator role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Utility Service Coordinator in Dartford
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at M Group. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at M Group
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of M Group.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to M Group.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
