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- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy services with a friendly culture.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee benefits.
- Why this job: Make a real impact in energy protection while developing your career.
- Qualifications: Customer service skills and a valid UK driving licence required; training provided.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
The predicted salary is between 36431 - 43285 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- For Dual Fuel applicants: CCN1 / CMA1 / CMA3 with MET1 and MOCOPA
- For Electric-only applicants: MOCOPA (Single-Phase or Three-Phase) / NVQ Level 3 Electrical Installation / City & Guilds 2365/2330/2357 / or Smart Metering (Electricity) Level 2
- Strong customer service background with the ability to remain calm and professional in challenging situations
- Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure
What’s in it for you? Salary: Single fuel - £36,431 per annum. Single fuel (3 phase/CT) £37,515 per annum. Candidates joining on a single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company. The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £42,285. Dual Fuel - £42,285. Dual Fuel (3 phase/CT) - £43,370.
We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Operative in Darlington employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Operative in Darlington
✨Tip Number 1
Get to know the company! Research M Group Energy and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle challenging situations, especially in customer service or conflict management. Practising your responses can help you stay calm and professional during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining M Group Energy and ready to contribute to our mission of delivering essential infrastructure services.
We think you need these skills to ace Revenue Protection Operative in Darlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue Protection Operative role. Highlight your customer service skills and any relevant experience, even if it’s not directly in this field. We want to see how you can bring your unique strengths to our team!
Showcase Your Skills: Don’t just list your qualifications; explain how they relate to the job. If you have experience in conflict management or customer service, give us examples of how you handled challenging situations. We love seeing real-life applications of your skills!
Be Professional Yet Friendly: Remember, we’re looking for someone who can remain calm and professional in tough situations. Use a friendly tone in your application to reflect our company culture. Show us that you can balance professionalism with approachability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Revenue Protection Operative inside out. Familiarise yourself with the responsibilities, especially around investigating gas and electricity theft, and how to handle installations safely. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, think of examples from your past experiences where you've handled challenging situations calmly and professionally. Be ready to discuss how you can maintain a positive attitude even when faced with conflict.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to conflict management or customer interactions. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would approach each situation with professionalism and integrity.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
