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- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee perks.
- Why this job: Make a real impact in energy services while developing your career.
- Qualifications: Customer service skills and a valid UK driving licence required.
- Other info: Full training provided, with excellent career progression opportunities.
The predicted salary is between 36431 - 43285 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- For Dual Fuel applicants: CCN1 / CMA1 / CMA3 with MET1 and MOCOPA
- For Electric-only applicants: MOCOPA (Single-Phase or Three-Phase) / NVQ Level 3 Electrical Installation / City & Guilds 2365/2330/2357 / or Smart Metering (Electricity) Level 2
- Strong customer service background with the ability to remain calm and professional in challenging situations
- Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure
What’s in it for you?
Salary:
- Single fuel - £36,431 per annum
- Single fuel (3 phase/CT) - £37,515 per annum
- Candidates joining on a single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company. The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £42,285
- Dual Fuel - £42,285
- Dual Fuel (3 phase/CT) - £43,370
We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
Revenue Protection Operative in Darlington, North East employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Operative in Darlington, North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practice common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Employers want to see that you’re not just qualified but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Revenue Protection Operative in Darlington, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Revenue Protection Operative role. Highlight any customer service experience and relevant qualifications, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in the role and how your background aligns with our values. Be genuine and let your personality shine through; we love to see enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenging situations in the past. We want to know how you stay calm under pressure and find solutions, especially in customer-facing roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Operative. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you've handled challenging situations professionally. Be ready to discuss how you remained calm and solution-oriented, as this will demonstrate your fit for the role.
✨Prepare for Conflict Management Scenarios
Given that you'll be dealing with potentially confrontational situations, prepare for questions around conflict management. Think about times when you've successfully diffused a tense situation and be ready to share those stories. This will highlight your ability to handle pressure effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided for revenue protection and conflict management, or ask about the team culture. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
