At a Glance
- Tasks: Lead a team of network engineers and oversee technical operations in a dynamic environment.
- Company: Join M Group Telecom, a leader in enhancing telecom networks for a tech-enabled future.
- Benefits: Enjoy competitive pay, flexible working, health plans, and generous leave policies.
- Other info: Be part of a diverse team that values inclusion and offers excellent career development.
- Why this job: Make a real impact in essential infrastructure services while growing your career.
- Qualifications: Experience in engineering leadership, especially in Cisco environments, is preferred.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
- Oversee engineer bookings, resource allocation, and scheduling
- Conduct and lead business continuity reviews and tests for operational resilience
- Oversee and support the AILS (Acceptance In to Live Service) process
- Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support
- Lead a team of network engineers in a 24x7x365 technical network environment providing supervision
What you’ll bring?
- Proven engineering or operational team leadership experience - ideally in a Cisco environment
- Strong organisational and multitasking skills
- Understanding of fault ticketing systems and service operations
- Advanced Microsoft 365 proficiency, especially Outlook and Forms
- Calm under pressure; adept at leading incident resolution in customer settings
- ITIL or service management framework experience (advantageous)
- Understanding of Cisco networks or similar networking qualification
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours:
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Technical Team Leader - Networks in Coventry employer: M Group
At M Group Telecom, we pride ourselves on being an exceptional employer that fosters a friendly, fun, and respectful work environment where employees are encouraged to thrive. With a strong focus on personal and professional growth, we offer comprehensive benefits including a matched pension scheme, health care cash plan, and generous leave policies, all while supporting a diverse workforce and promoting inclusion. Join us in delivering essential infrastructure services for life, and be part of a team that values ambition, collaboration, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Team Leader - Networks in Coventry
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at M Group Telecom. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your leadership skills and technical expertise.
✨Tip Number 3
Showcase your personality! M Group Telecom values a friendly and respectful environment, so let your character shine through during interviews. Be genuine, enthusiastic, and don’t hesitate to share why you’re passionate about the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Technical Team Leader - Networks in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Team Leader role. Highlight your leadership experience in a Cisco environment and any relevant projects you've led.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about telecom networks and how you can contribute to our team. Be sure to mention your organisational skills and ability to handle pressure.
Showcase Your Technical Skills:Don’t forget to include your proficiency with Microsoft 365 and any experience with fault ticketing systems. We want to see how your technical background aligns with our needs!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at M Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco networks and any relevant technologies. Be prepared to discuss your experience with fault ticketing systems and service operations, as these are crucial for the role.
✨Showcase Your Leadership Skills
As a Technical Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in high-pressure situations, especially in a 24/7 environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about past incidents you've resolved and be ready to explain your thought process and the steps you took to ensure operational resilience.
✨Align with Company Values
Familiarise yourself with M Group Telecom's values and culture. During the interview, express how your personal values align with theirs, particularly around teamwork, responsibility, and ambition. This will show you're a great fit for their environment.
