At a Glance
- Tasks: Manage breakdowns and ensure smooth operations for essential infrastructure services.
- Company: Join a top UK company committed to diversity and community impact.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Other info: Great career growth opportunities with industry-recognised training.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: Strong plant and vehicle knowledge, customer service skills, and computer literacy.
The predicted salary is between 40000 - 50000 £ per year.
About The Role: Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs, offering hire solutions that are commercially effective, reliable, safe and compliant.
What will you be doing? You’ll support the smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring they’re tracked and resolved effectively within agreed SLA times. You’ll handle inbound and outbound calls efficiently, making sure service level agreements are consistently met. You’ll keep the Job watch scheduling system updated and well-managed to maintain smooth operations. Also, you’ll ensure Purchase Orders are processed promptly, keeping everything on track. You’ll update IT systems with accurate and timely information, supporting seamless workflows. You’ll store documentation securely and collaborate closely with the service and compliance teams to develop and refine operational solutions.
What you’ll bring:
- A high and detailed level of plant and vehicle knowledge.
- Capability to take ownership and responsibility.
- Strong commitment to delivering high standards of customer service.
- Ability to prioritise workload and work under pressure to strict deadlines.
- Computer literacy.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to 1000s of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- Discretionary bonus scheme.
- 25 days annual leave plus bank holidays.
- Recommend a friend get rewarded for introducing people to us!
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Breakdown Controller in Congleton employer: M Group
As a Supervisor in our dynamic team, you'll thrive in a supportive and inclusive work culture that prioritises safety and client satisfaction. We offer robust opportunities for professional growth and development, ensuring that every employee can advance their career while contributing to essential infrastructure services. Join us in a friendly and respectful environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller in Congleton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like M Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by M Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Breakdown Controller in Congleton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at M Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at M Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into M Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at M Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at M Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to M Group.
