At a Glance
- Tasks: Lead and mentor a dynamic support team while ensuring compliance and driving cost savings.
- Company: Join a top UK company committed to diversity and making a difference.
- Benefits: Enjoy competitive pay, private healthcare, generous leave, and a range of discounts.
- Other info: Great career growth opportunities with industry-recognised training and development.
- Why this job: Be part of essential infrastructure services and make a real impact in a fun environment.
- Qualifications: Strong leadership skills and experience in compliance and cost management.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs, offering hire solutions that are commercially effective, reliable, safe and compliant.
What will you be doing?
- Lead, mentor and develop the back-office support team
- Manage Vehicle Excise Duty (VED) processes, ensuring full compliance, including SORN and new vehicle additions
- Oversee inbound and outbound processing of NIPs, PCNs, tolls, fees and fines, including challenging costs to drive savings
- Manage customer damage recharges, including lease costs, internal/external PFS, windscreens and tyres
- Ensure all core systems are accurate and up to date
- Develop and manage accident and telematics processes, including monitoring VOR and installations
- Hold P&L responsibility, managing costs effectively and delivering required reporting
- Support budget setting, KPIs and performance targets with the management team
- Drive continuous improvement, sharing best practice and supporting system enhancements
What you’ll bring
- Deliver 100% VED compliance across all fleet and plant assets
- Effectively challenge NIPs and PCNs, evidencing and reporting cost savings
- Ensure all damage charges are processed in line with MHA/SLA agreements
- Develop and maintain a robust accident management process
- Meet or exceed all SLA and P&L targets
- Ensure timely completion of reports, budgets, and performance targets
- Build strong working relationships with the wider M Group Plant & Fleet teams
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Discretionary bonus scheme
- Private Healthcare
- 25 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
CSC Support Supervisor in Castleford, Yorkshire employer: M Group
At M Group, we pride ourselves on being an exceptional employer that fosters a friendly, fun, and respectful work environment where every employee is encouraged to thrive. With a strong focus on safety and client-centric services, we offer extensive benefits including a matched pension scheme, private healthcare, and generous leave policies, alongside robust opportunities for professional growth and development. Join us in delivering essential infrastructure services while being part of a diverse team that values inclusion and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land CSC Support Supervisor in Castleford, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in with our team, so be ready to share how your experiences align with our mission and goals.
✨Tip Number 3
Show off your skills during the interview! Bring examples of your past work that demonstrate your ability to lead and manage effectively. We love seeing how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace CSC Support Supervisor in Castleford, Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CSC Support Supervisor role. Highlight any relevant experience in managing teams, compliance, and cost management to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and improve processes. Numbers and examples can really make your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the ins and outs of the CSC Support Supervisor role. Familiarise yourself with Vehicle Excise Duty processes, accident management, and how to challenge costs effectively. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading and mentoring a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully managed a team or driven improvements. This will help demonstrate that you can build strong working relationships and support your team effectively.
✨Emphasise Continuous Improvement
The company values continuous improvement, so come armed with ideas on how to enhance processes or systems. Share any relevant experiences where you’ve implemented changes that led to better efficiency or cost savings. This shows that you align with their ambition to exceed expectations.
✨Align with Company Values
Familiarise yourself with the company's values and culture. Be ready to discuss how your personal values align with theirs, especially around being responsible, open, and working as a team. This will help you stand out as a candidate who fits well within their environment.
