At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Full training provided; great opportunities for career progression.
- Why this job: Make a real impact in energy safety and customer service while growing your career.
- Qualifications: Valid UK driving licence and strong customer service skills required.
The predicted salary is between 42285 - 43370 £ per year.
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you'll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You'll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You'll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You'll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you'll be proud of your work and demonstrate professionalism and integrity. You'll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you'll need is a positive, proactive, and solution-oriented mindset. You'll get full training on revenue protection and conflict management.
What you'll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1 NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential):
- 3-phase qualification / CT / Medium Pressure
What's in it for you?
Salary: Dual Fuel - £42,285 Dual Fuel (3 phase/CT) - £43,370. We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Meter Operative - Revenue Protection in Blackburn employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying a range of benefits including a competitive salary, generous bonuses, and a strong commitment to work-life balance. Join us in delivering essential infrastructure services in a friendly environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Meter Operative - Revenue Protection in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills and experiences relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Dual Fuel Meter Operative - Revenue Protection in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant customer service experience or conflict management skills, as these are key for the Revenue Protection Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and commitment to safety and professionalism!
Showcase Your Qualifications:If you have the required qualifications like CCN1/CMA1/CMA3 or NVQ Level 2 in Smart Metering, make sure they stand out in your application. We want to see that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and is considered promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Dual Fuel Meter Operative and the importance of revenue protection. Brush up on your knowledge about gas and electricity metering, as well as any relevant regulations. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your customer service experience. Think of specific examples where you've handled challenging situations calmly and professionally. Highlighting your ability to maintain a positive attitude under pressure will definitely impress.
✨Demonstrate Problem-Solving Abilities
The job requires a proactive and solution-oriented mindset. Prepare to discuss scenarios where you've successfully resolved issues or conflicts. This could be anything from troubleshooting a technical problem to managing a difficult customer interaction. Show them you can think on your feet!
✨Align with Their Values
Familiarise yourself with M Group Energy's values and culture. During the interview, try to weave in how your personal values align with theirs. Whether it's being responsible, ambitious, or working as part of a team, demonstrating that you fit into their culture can set you apart from other candidates.
