At a Glance
- Tasks: Coordinate services and manage incidents in a dynamic contact centre environment.
- Company: Join M Group Highways, the UK's leading highway maintenance contractor.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of employee perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on infrastructure while developing your career in a supportive team.
- Qualifications: Computer literacy and experience in client contact operations preferred.
The predicted salary is between 30000 - 40000 € per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Highways, we’re supporting the safe transportation and movement of people across the UK. We don’t just build roads and bridges - we’re building a better future, creating lasting social value that gives back to the communities in which we work.
You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. The CSC has been operational since 2005 and delivers a full range of services for the Highways Sector and Customer Liaison. They are relied upon to assist in all contingency plans and provide a continuous 24 hour service from 07:00 Monday to 07:30 Saturday to both an internal and external client base.
Due to the success of the team and internal promotions the CSC are looking to recruit a Services Coordinator / Incident Response Coordinator to join their highly dedicated and respected team. The team work on shift pattern of:
- Monday to Friday week one 07:00-15:30
- Monday to Friday week two 13:00-21:30
- Monday to Friday week three 15:00-23:00
- Monday to Saturday week four 23:00-07:30
What will you be doing? You'll be receiving phone calls from Company employees, contractors, emergency services and other external agencies. Proactively monitoring and reporting on events and incidents, and manage data capture into the bespoke computer systems. You'll be handling inbound and outbound calls, simultaneous system operation and generating reports for clients and management.
What you’ll bring:
- Computer literacy and familiarity with Microsoft Office products and/or other similar operating systems.
- Ability to operate a number of different systems simultaneously.
- Ability to work as part of a team, individually and to deadlines.
- Previous experience of working within a Client Contact operation or environment.
- Experience of working shifts (preferable) remaining flexible.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers; 28 days annual leave plus bank holidays, Up to 50% Unsociable Hours Enhancement, Recommend a friend - get rewarded for introducing people to us!, Holiday purchase scheme, Personal Accident Cover.
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, we may close job adverts before the stated closing date. We’d encourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.
CSC Co-ordinator (Contact Centre) in Birmingham employer: M Group
At M Group Highways, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our commitment to employee growth is evident through our industry-recognised training programmes and diverse career opportunities, all while ensuring a friendly and respectful environment. With a range of benefits including enhanced leave options, a matched pension scheme, and access to retail discounts, we strive to create a workplace where you can thrive and make a meaningful impact on the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land CSC Co-ordinator (Contact Centre) in Birmingham
✨Tip Number 1
Get to know the company! Research M Group Highways and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a CSC Co-ordinator, you'll be handling calls and managing data. Role-play with a friend or use online resources to sharpen your ability to communicate clearly and effectively under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the M Group family. Don’t wait too long; apply today!
We think you need these skills to ace CSC Co-ordinator (Contact Centre) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CSC Co-ordinator role. Highlight your experience in client contact operations and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your computer literacy and familiarity with Microsoft Office products. If you've worked with multiple systems simultaneously, let us know! We love seeing candidates who can juggle tasks like pros.
Be Yourself:We’re all about a friendly and respectful environment, so let your personality shine through in your application. Share your passion for delivering excellent service and how you can contribute to our team culture.
Apply Early:We might close job adverts before the stated closing date, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure we get to see your amazing skills.
How to prepare for a job interview at M Group
✨Know the Company Inside Out
Before your interview, take some time to research M Group Highways. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a CSC Co-ordinator, you'll be handling calls from various stakeholders. During the interview, demonstrate your communication skills by articulating your thoughts clearly and confidently. Practice common interview questions and consider how you would handle difficult customer interactions.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in client contact operations or similar environments. Share specific examples of how you've successfully managed multiple tasks or systems simultaneously, as this is crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, and opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the team.
