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- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in essential infrastructure services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee perks.
- Other info: Full training provided; great opportunities for career progression.
- Why this job: Make a real difference in energy management while developing your career.
- Qualifications: Customer service skills and a valid UK driving licence required.
The predicted salary is between 36431 - 43370 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home. Your role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1 NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- For Electric-only applicants: MOCOPA (Single-Phase or Three-Phase) / NVQ Level 3 Electrical Installation / City & Guilds 2365/2330/2357 / or Smart Metering (Electricity) Level 2
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure.
What’s in it for you?
- Salary: Single fuel - £36,431 per annum
- Single fuel (3 phase/CT) £37,515 per annum
- Dual Fuel - £42,285
- Dual Fuel (3 phase/CT) - £43,370
We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Operative in Birkenhead employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Operative in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Revenue Protection Operative role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Revenue Protection Operative in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue Protection Operative role. Highlight your relevant skills and experiences that align with the job description, especially your customer service background and any conflict management experience.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they apply to the role. If you have experience in metering or energy services, share specific examples of how you've used those skills to solve problems or improve customer satisfaction.
Be Professional and Personable: Since this role involves customer interaction, convey your professionalism and ability to remain calm in challenging situations. Use a friendly tone in your application to reflect the fun and respectful environment we value at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Operative. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service in challenging situations. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you handled difficult situations professionally. Be ready to discuss how you remained calm under pressure and resolved conflicts effectively, as this will demonstrate your suitability for the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your values and aspirations.
✨Dress the Part
Even though the environment is friendly and fun, it's important to dress professionally for the interview. A smart appearance can make a great first impression and reflect your seriousness about the position. Aim for business casual to strike the right balance.