Technical Design Authority – UC Voice

About The Role Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As a Technical Design Authority – UC Voice, you will shape the networking landscape for key customers by defining design direction, conducting design reviews, supporting implementation, and maintaining documented solutions that protect digital assets and ensure system integrity, confidentiality, and availability. Working with suppliers, customers, and MGroup SMEs, you will govern UC Voice architecture, lead technical delivery, manage risks, ensure compliance, and translate requirements into effective strategies. You will drive continuous improvement, create test plans, run PoCs, conduct testing, document standards, deliver training, travel for testing and implementation, and provide reporting to support system performance and security. What you’ll bring? Bachelor’s degree in Computer Science, IT, Unified Communications, or related field; master’s preferred. Minimum 5 years’ CUCM voice experience with design, implementation, architecture, and third‑party call routing support. Certifications such as CCNA, CCNP, or CCIE are desirable. Strong UC Voice skills across IPTrade, Voice Recording, Cisco UC Servers, HP Servers, VMware, CIMC, iLO, Windows, CDR, NAS, and VEEAM. Knowledge of SIP, G711alaw, Cisco CUBE, gateways, and modems. Excellent analytical, communication, and leadership abilities. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPT INDSTA #LI-AJ2