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For Companies At a Glance
- Tasks: Lead the Service Desk Team and ensure top-notch customer service and operational excellence.
- Company: Join M Group Telecom, a leader in enhancing telecom networks and infrastructure.
- Benefits: Enjoy a competitive salary, pension scheme, health care cash plan, and 25 days annual leave.
- Why this job: Make a real impact in a fun, respectful environment while developing your career.
- Qualifications: Leadership skills and experience in service delivery and network operations are essential.
- Other info: Be part of a diverse team that values responsibility, openness, and ambition.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
The Operations Manager oversees service desks within the NOC and cyclical maintenance, ensuring customer needs are met through communication, prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting, and trend analysis. The role fosters a culture of trust, integrity, safety, and professional standards while ensuring operational excellence and customer satisfaction.
What you’ll bring?
Essential and desirable skills include leadership, strategic planning, service improvement, customer and supplier management, ITIL, Lean Six Sigma, PowerBI, and project management. Behaviours align with MGroup values—responsibility, openness, ambition, and collaboration—demonstrated through adaptability, accountability, ethical conduct, and stakeholder trust. Qualifications span leadership, ITIL, Prince2, Agile, and business continuity. Experience includes team management, service delivery, facilities and network operations, customer/supplier relations, and managing growth in fast-paced environments.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme In addition, this role offers;
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGROUPT INDSTA
Operations Manager employer: M Group Telecom
Contact Detail:
M Group Telecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operations Manager role. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: Since this role involves overseeing service desks and leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've successfully managed teams or projects in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the process!
How to prepare for a job interview at M Group Telecom
✨Know Your Stuff
Before the interview, dive deep into the job description and understand the key responsibilities. Familiarise yourself with terms like SLA, OLA, and KPI, as well as the importance of customer satisfaction in service delivery. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams, managed conflicts, or driven service improvements in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Collaboration
M Group values teamwork and collaboration, so be ready to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you’ve collaborated with field engineers, service managers, or third parties to achieve common goals.
✨Align with Their Values
Familiarise yourself with M Group's core values: responsibility, openness, ambition, and collaboration. Think of specific instances where you've demonstrated these values in your work. This will show that you not only fit the role but also the company culture.
