Senior Operations Manager in Maltby, Stockton-on-Tees

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

We are looking for an experienced Senior Operations Manager to lead our fixed-line field service operations. This is a key leadership role that ensures reliable service for homes and businesses. You will manage teams that deliver and maintain our network, making sure customers receive the highest quality service. You will oversee all field activities, including service activation and fault repair. You will guide in-house teams and contractors to work safely and efficiently. You will make sure our network assets are maintained to the right standards and meet all regulations. You will manage budgets and control costs for maintenance and resources. You will look for ways to improve processes and reduce delays. You will use planning tools to make sure technicians are scheduled well and customer issues are resolved quickly.

We need someone who understands large-scale networks and field operations. You will be a strategic thinker who can lead teams and make decisions that improve service and reduce costs. You will care about safety, quality, and customer experience. If you want to take on a role that makes a real impact, we would like to hear from you.

What you’ll bring;

• You will have a strong background in technical operations within the telecommunications sector.
• Your experience will include at least eight years in this field and four years in a senior leadership role where you managed fixed-line networks.
• You will understand how large-scale networks operate and how to keep them reliable for customers.
• Your technical knowledge will be deep and practical.
• You will know how Fibre-to-the-X networks work, including GPON and XGS-PON architecture.
• You will have experience in deployment and maintenance of these networks.
• You will also have managed field service teams and understand the safety and logistical requirements that come with this responsibility.
• You will be a confident leader who can guide and motivate a diverse workforce.
• You will know how to manage budgets and control costs without compromising service quality.
• You will be able to explain complex technical issues in a way that makes sense to people who are not technical.
• You will have strong communication skills and be comfortable working with stakeholders at all levels.
• You will bring a focus on improvement.
• You will have a track record of introducing changes that make services better and more efficient.
• You will understand how to use data and processes to drive continuous improvement across operations.

What’s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.