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- Tasks: Lead fixed-line field service operations and ensure top-notch service delivery.
- Company: Join M Group Telecom, a leader in tech-enabled infrastructure services.
- Benefits: Enjoy a competitive salary, pension scheme, health care, and generous leave.
- Why this job: Make a real impact in telecommunications while leading diverse teams.
- Qualifications: 8+ years in telecom operations with strong leadership and technical skills.
- Other info: Be part of a supportive culture that values diversity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
What will you be doing? We are looking for an experienced Senior Operations Manager to lead our fixed-line field service operations. This is a key leadership role that ensures reliable service for homes and businesses. You will manage teams that deliver and maintain our network, making sure customers receive the highest quality service. You will oversee all field activities, including service activation and fault repair. You will guide in-house teams and contractors to work safely and efficiently. You will make sure our network assets are maintained to the right standards and meet all regulations. You will manage budgets and control costs for maintenance and resources. You will look for ways to improve processes and reduce delays. You will use planning tools to make sure technicians are scheduled well and customer issues are resolved quickly.
We need someone who understands large-scale networks and field operations. You will be a strategic thinker who can lead teams and make decisions that improve service and reduce costs. You will care about safety, quality, and customer experience.
What you’ll bring; You will have a strong background in technical operations within the telecommunications sector. Your experience will include at least eight years in this field and four years in a senior leadership role where you managed fixed-line networks. You will understand how large-scale networks operate and how to keep them reliable for customers. Your technical knowledge will be deep and practical. You will know how Fibre-to-the-X networks work, including GPON and XGS-PON architecture. You will have experience in deployment and maintenance of these networks. You will also have managed field service teams and understand the safety and logistical requirements that come with this responsibility. You will be a confident leader who can guide and motivate a diverse workforce. You will know how to manage budgets and control costs without compromising service quality. You will be able to explain complex technical issues in a way that makes sense to people who are not technical. You will have strong communication skills and be comfortable working with stakeholders at all levels. You will bring a focus on improvement. You will have a track record of introducing changes that make services better and more efficient. You will understand how to use data and processes to drive continuous improvement across operations.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private health care and health care cash plan for you
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Senior Operations Manager in Billingham employer: M Group Telecom
Contact Detail:
M Group Telecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in Billingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. When you walk into that interview, show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and operations management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Operations Manager in Billingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in managing fixed-line networks and leading teams, as well as any specific achievements that demonstrate your ability to improve processes and reduce costs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your technical knowledge of Fibre-to-the-X networks and how your leadership style aligns with our values at M Group Telecom.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading diverse teams and managing budgets. We want to see how you've motivated your teams and improved service quality in previous roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at M Group Telecom!
How to prepare for a job interview at M Group Telecom
✨Know Your Networks
Make sure you brush up on your knowledge of Fibre-to-the-X networks, especially GPON and XGS-PON architecture. Be ready to discuss your experience with deployment and maintenance, as well as how you’ve managed field service teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated diverse teams. Think about specific situations where you improved service quality or reduced costs, and be ready to share these stories during the interview.
✨Understand the Bigger Picture
Demonstrate your strategic thinking by discussing how you’ve used data to drive continuous improvement in operations. Be prepared to explain complex technical issues in simple terms, showing that you can communicate effectively with stakeholders at all levels.
✨Emphasise Safety and Quality
Since safety is a priority, come equipped with examples of how you've ensured compliance with safety regulations in previous roles. Highlight your commitment to maintaining high service standards while managing budgets and controlling costs.
