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- Tasks: Lead our Service Desk team and ensure top-notch support for our clients.
- Company: Join Magdalene, a key player in Telecommunication Infrastructure Services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that impacts the telecom industry and enhances network services.
- Qualifications: Experience in service management and strong leadership skills are essential.
- Other info: This role is based in Kirkintilloch, offering a chance to make a real difference.
The predicted salary is between 36000 - 60000 £ per year.
Magdalene have a rare and exciting opportunity to recruit aService Desk Managerto be part of ourService Teambased in Kirkintilloch. Magdaleneoperates as a Telecommunication Infrastructure Services Companyand ispart of the Telecom Division of M Group Services.Covering the full network lifecycle, we deliverManaged Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets. We are looking for a self-driven, highly motivated, experienced Service Delivery Manager with a proven track record of leading a team of Service DeskAdministrators, who will be able to develop best practices and shape the Team to deliver an excellent Customer experience.You will be reporting directly to senior management and will have line management responsibility for the service desk team. Whatwill your key responsibilities be? This role will involve daily interaction with customers, 3rd party suppliers and liaising with internal and external stakeholders Lead, manage and support a team of Service Desk Administrators to provid…
Service Desk Manager employer: M Group Services T/A Magdalene
Contact Detail:
M Group Services T/A Magdalene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used in telecommunications infrastructure. Highlight any relevant experience you have with network management or service desk operations during your conversations.
✨Tip Number 2
Network with professionals in the telecommunications field, especially those who work at Magdalene or similar companies. Engaging with them on platforms like LinkedIn can provide insights and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage a service desk team. Be ready to share examples of how you've improved service delivery or resolved conflicts in previous roles.
✨Tip Number 4
Stay updated on industry trends and challenges in telecommunications. Being knowledgeable about current issues can help you stand out in interviews and demonstrate your passion for the field.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in service desk management or related fields. Use specific examples that demonstrate your ability to lead a team and manage telecommunications infrastructure.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are a great fit for the Service Desk Manager role at Magdalene. Mention your passion for telecommunications and how your skills align with their needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at M Group Services T/A Magdalene
✨Understand the Company
Before your interview, take some time to research Magdalene and its role within the Telecom Division of M Group Services. Familiarize yourself with their services, especially in telecommunication infrastructure, as this will show your genuine interest in the company.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in service desk management or related fields. Use specific examples that demonstrate your ability to lead a team, manage projects, and deliver excellent customer service.
✨Showcase Your Problem-Solving Skills
As a Service Desk Manager, you'll need strong problem-solving abilities. Prepare to share examples of how you've successfully resolved issues in the past, particularly in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. Inquire about the team dynamics, the challenges they face, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
