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- Tasks: Join us as an NMC Engineer to troubleshoot and resolve network issues.
- Company: Be part of a growing company focused on strategic network management.
- Benefits: Enjoy a dynamic 24/7 shift environment with opportunities for growth.
- Why this job: Deliver top-notch service and make a real impact on network availability.
- Qualifications: Looking for skilled engineers passionate about customer service and network management.
- Other info: Location: Warwick; work with a team dedicated to excellence in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
To support our growing company we are on the search for NMC Engineers We are looking for a skilled NMC Engineer to join our team. This role plays a crucial part in managing our strategic network and ensuring seamless service handovers. Key responsibilities include troubleshooting, resolving issues, and maintaining strong communication with customers and internal/external stakeholders. If you are passionate about delivering top-notch service within SLA timescales and thrive in a 24/7 shift environment, we want to hear from you. Location – Warwick Key accountabilities and Decision Ownership Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. Working to customer SLAs and managing their expectations Providing customer with a single point of contact Managing1stlevel escalations . Undertake or support rapid restoration of network fault resolution within SLA Prior to critical servicefail…
Specialist Engineer employer: M Group Services T/A M Group Telecoms Division
Contact Detail:
M Group Services T/A M Group Telecoms Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used in network management. Highlight any relevant experience you have with troubleshooting and incident resolution, as these are key aspects of the role.
✨Tip Number 2
Demonstrate your ability to work under pressure and manage multiple tasks simultaneously. Share examples from your past experiences where you successfully handled high-stress situations or tight deadlines.
✨Tip Number 3
Showcase your communication skills, especially in managing customer expectations. Prepare to discuss how you've effectively communicated with stakeholders in previous roles, particularly during incidents or escalations.
✨Tip Number 4
Research our company culture and values to align your approach with what we stand for. Being able to articulate why you want to work with us and how you fit into our team will make a strong impression.
We think you need these skills to ace Specialist Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Specialist Engineer position. Understand the key responsibilities and required skills, especially around network management and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in network management, troubleshooting, and customer communication. Use specific examples that demonstrate your ability to meet SLAs and manage incidents effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for delivering top-notch service. Mention your experience in a 24/7 shift environment and how you can contribute to maintaining high network availability.
Highlight Communication Skills: Since the role involves managing customer expectations and communication with stakeholders, emphasize your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully managed customer relationships in the past.
How to prepare for a job interview at M Group Services T/A M Group Telecoms Division
✨Understand the Role
Make sure you have a clear understanding of the NMC Engineer role and its responsibilities. Familiarize yourself with key concepts like network availability, SLA management, and incident resolution to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully troubleshot and resolved network issues. Highlight your ability to think critically and act quickly, especially in high-pressure situations.
✨Communicate Effectively
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you manage customer expectations and handle escalations while maintaining professionalism.
✨Demonstrate Your Passion for Service
Express your enthusiasm for delivering top-notch service. Share your commitment to meeting SLAs and ensuring customer satisfaction, as this aligns with the company's values and expectations.
