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For Companies At a Glance
- Tasks: Install and maintain smart meters while providing top-notch customer service.
- Company: Join M Group Energy, a leader in UK energy solutions and metering services.
- Benefits: Enjoy flexible work, bonuses, discounts, and a supportive environment.
- Why this job: Make a real difference in customers' lives while growing your career in a fun team.
- Qualifications: Valid UK driving licence and experience in smart meter installation required.
- Other info: Opportunities for progression with 83% of managers promoted from within.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
M Group Energy is enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where we are the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing?
As an engineer, you'll be responding to emergency and maintenance appointments on behalf of EON, ensuring customers' Smart Meters are working correctly. Customer service is our top priority. You'll ensure that all jobs are completed on time and explain the benefits and safe usage of their new smart meter. You will be completing the installation and removal of smart meters (SMETS2) in our customers' homes, doing around 5 jobs per day. There is an uncapped bonus for any extra jobs you complete. You'll be travelling around your area using your tablet to see your jobs for the day, with access to your schedule up to 2 weeks in advance. Continuous training will be provided to maintain and develop your skills.
What you'll bring:
- Valid UK driving licence (held for 1 year with less than 6 points)
- CCN1 / CMA1 / CMA3 with MET1, or NVQ Level 2 in Smart Metering Dual Fuel
- Experience installing gas and electric smart meters
- Previous MOCOPA experience to a multi-rate level
Bonus qualifications such as REGT1, 3 phase are advantageous but not required to apply. Ideally, candidates should have been registered on the EUSR portal.
What's in it for you?
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to thousands of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- £1000 Safety Bonus per year, paid at 6-month intervals
- £1000 Attendance Bonus per year, paid at 6-month intervals
- Access to an uncapped additional productivity-related bonus
- £1000 added to your salary if qualified in 3 phase and/or Medium Pressure
- Regular overtime paid at time and a half and double time on Sundays
- Company van/vehicle and fuel card for business use
- Private health care and health care cash plan
- Discretionary bonus scheme
- Standby/Overtime/Call out
- 22 days plus bank holidays, rising to 25 days with service
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
About The Company
We want to be an employer of choice and a great place to work, attracting diverse and talented people who make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. We would like everyone to feel they can bring their whole self to work. Our ENABLE inclusion networks bring together people who have a shared passion, working together to build a culture where everyone belongs. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry-recognised programmes, training and development.
Smart Meter Dual Fuel Engineer in Portsmouth employer: M Group Services Ltd
Contact Detail:
M Group Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Meter Dual Fuel Engineer in Portsmouth
✨Tip Number 1
Familiarise yourself with the latest smart meter technologies and regulations. Being knowledgeable about SMETS2 meters and their benefits will help you engage effectively with customers during installations.
✨Tip Number 2
Network with current employees or professionals in the metering industry. This can provide you with insider insights about the company culture at M Group Energy and may even lead to a referral.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about how you would handle customer interactions, especially in emergency situations, as customer service is a top priority for this role.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Highlight any relevant training or certifications you have, and express your eagerness to participate in the ongoing training offered by M Group Energy.
We think you need these skills to ace Smart Meter Dual Fuel Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in smart metering and customer service. Emphasise any qualifications like CCN1, CMA1, or NVQ Level 2 in Smart Metering Dual Fuel that you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work with M Group Energy and how your skills align with their values of safety and customer service.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to installing and maintaining smart meters. Include any experience with MOCOPA and your ability to work independently while providing excellent customer service.
Show Enthusiasm for Continuous Learning: Express your eagerness to participate in ongoing training and development opportunities. Mention how you value health and safety and are committed to being an ambassador for these principles in your work.
How to prepare for a job interview at M Group Services Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of smart meters, especially the installation and maintenance processes. Be prepared to discuss your experience with CCN1, CMA1, CMA3, and MET1 qualifications, as well as any relevant NVQ Level 2 certifications.
✨Showcase Your Customer Service Skills
Since customer service is a top priority for the company, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to explain technical information in a friendly and approachable manner.
✨Demonstrate Safety Awareness
Safety is at the heart of this role, so be prepared to discuss how you prioritise health and safety in your work. Share any relevant experiences where you ensured compliance with safety regulations or protocols.
✨Express Your Desire for Growth
The company values career progression, so convey your enthusiasm for continuous learning and development. Mention any specific training or skills you wish to acquire that align with the company's goals and your career aspirations.
