Specialist Engineer

To support our growing company we are on the search for NMC Engineers We are looking for a skilled NMC Engineer to join our team. This role plays a crucial part in managing our strategic network and ensuring seamless service handovers. Key responsibilities include troubleshooting, resolving issues, and maintaining strong communication with customers and internal/external stakeholders. If you are passionate about delivering top-notch service within SLA timescales and thrive in a 24/7 shift environment, we want to hear from you. Location – Warwick Key accountabilities and Decision Ownership Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. Working to customer SLAs and managing their expectations Providing customer with a single point of contact Managing1stlevel escalations . Undertake or support rapid restoration of network fault resolution within SLA Prior to critical servicefailure where possible Agreeing deadlines with the customer for remote site fault fixes Ensuring that 3rdPartyteam remain within agreed fault management guidelines Ensure zero service penalties are incurred Take an overall pro-active responsibility for the technical support / issues arising within the environment atData Centres, working with associated Service Desks to ensure the correct action for an incident is taken andposted to the correct resolving agency To include all necessary diagnostics / impact assessments To investigate network problems identified using pro-active management tools Where possible before criticalservices are impacted Ensure that incidents are escalated according to the Operational Procedures document, as required Build and maintain trusted relationships with key customer stakeholders Core Competencies, Knowledge and Experience Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA P roven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must be PC literate and competent with Word/Excel/Visio/MS Project Excellent communication skills Technical/Professional qualifications Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services / Network This last one would be advantageous, but appreciated may not be readily available About The Company Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays 4% matched pension scheme 2 x salary life assurance Access to our staff discount portal Health Cash Plan Cycle to Work scheme Employee assistance programme Recruitment referral scheme Payroll giving Enhanced Family Leave Inclusiveness As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners. TPBN1_UKTJ