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- Tasks: Lead engineering support for critical UK telecom networks, focusing on routing design and incident management.
- Company: Join Magdalene, a top telecom services supplier in the UK and Ireland, specializing in diverse network solutions.
- Benefits: Enjoy 25 days leave, matched pension, life assurance, health plans, and more perks!
- Why this job: Be part of a motivated team driving quality service and operational excellence in a dynamic environment.
- Qualifications: Bring extensive experience in complex technology delivery and strong knowledge of network transmission systems.
- Other info: We value inclusivity and welcome applications from diverse backgrounds, including military personnel.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Engineering Technical Lead to join our team and support our growing business needs. Joining a dedicated team configuring & provisioning a customer network that is critical to the UKs infrastructure. The role will have responsibility for the routing design, validation and circuit writing of SDH / PDH telecommunication services on major clients Optical Transmission Network (Services are typically 64Kb, 2Mb and Ethernet over SDH stringently delivered to complexed routing specifications). Working in a close team with a highly motivating manager with a focus on potential & growth. You will be Providing 2nd and 3rd line network engineering support on Services and equipment customer locations together with timely communications to specialist engineers, including the customer staff.Careful attention is required to prevailing SLAs, contract governance and all Site health and safety requirements. Who are we? Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions. Key Responsibilities Be a part ofa 2nd/3rdLine Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services. Complex delivery in line with customer SLAs Active participation in the customers governance cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. Work with the other 2nd/3rdLine Support teams to establish the: processes, systems and skills, required to implement Solutions that are dependent on multiple technologies. Assist with the definition, and embedding, of a consistent set of processes interfacing to:Customer Services teams, Service Delivery (Provide/Field), Delivery Unit Operational teams, particularlyProblem Management.& Service Management, Cooperate and contribute toa set of measures covering:SLA,RiSLA, MTTR and Delivery On-Time (DOT) performance, MTBF and fault volumes, Service reliability and performance. Provide an on-call presence, on a rotated basis. Drive forQuality andDeliveryStandards Rigorously implements plans without compromising on standards without the need for being actively managed (self-starter and finisher) Passionate about end-to-end performance and the quality of service delivered to our Customers Initiates improvements to operational processes and has a can-do attitude when working ina demandingand ambiguous environment Translates business insights and strategies into specific goals with clear plans for execution Demonstrates a strong bias for action; delivering against time, quality and cost Manage Change Control through Vodafone Change governance including the production of required Risk Assessments and Method Statements (RAMS) What we need from you? Extensive experience in an operationalenvironment, preferably in a complex technology delivery role. Detailed technical knowledge of network transmission (Ericsson OMS; ABB Fox) and Telephony equipment (CUCM; CUCME; IP Trade) Experience with a working knowledge of network NMC / NMS Experience in a Control Centre working environment Transmission understanding SDH/PDH Routing & Ethernet experience Customer facing experience. About The Company Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays 4% matched pension scheme 2 x salary life assurance Access to our staff discount portal Health Cash Plan Cycle to Work scheme Employee assistance programme Recruitment referral scheme Payroll giving Enhanced Family Leave Inclusiveness As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners. JBRP1_UKTJ
M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead employer: M Group Services Ltd T/A M Group Telecoms Division
Contact Detail:
M Group Services Ltd T/A M Group Telecoms Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as SDH/PDH routing and telephony equipment like CUCM and IP Trade. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in complex technology delivery roles during your conversations with us. Be prepared to discuss specific projects where you managed incident resolution or improved operational processes.
✨Tip Number 3
Demonstrate your customer-facing experience by sharing examples of how you've effectively communicated with clients or stakeholders in previous roles. This will show us that you understand the importance of customer service in a technical environment.
✨Tip Number 4
Be ready to discuss your approach to managing change control and risk assessments. We value candidates who can navigate complex governance cycles and ensure compliance with SLAs, so showcasing your experience in this area will be beneficial.
We think you need these skills to ace M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Engineering Technical Lead position. Tailor your application to highlight your relevant experience in network transmission and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience in operational environments, particularly in complex technology delivery roles. Mention specific technologies you've worked with, such as Ericsson OMS or ABB Fox, to demonstrate your expertise.
Showcase Problem-Solving Skills: Provide examples of how you've managed complex incidents and performed root cause analysis in previous roles. This will show your ability to handle the demands of the position and your proactive approach to problem-solving.
Express Your Passion: Convey your passion for delivering high-quality service and your commitment to continuous improvement in your application. Use specific examples to illustrate your can-do attitude and how you've initiated improvements in past roles.
How to prepare for a job interview at M Group Services Ltd T/A M Group Telecoms Division
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive experience in network transmission and telephony equipment. Highlight specific projects where you successfully implemented SDH/PDH routing and Ethernet solutions, as this will demonstrate your capability to handle the technical demands of the role.
✨Understand SLAs and Governance
Familiarize yourself with Service Level Agreements (SLAs) and governance processes relevant to the telecommunications industry. Be ready to provide examples of how you've managed complex delivery in line with SLAs in previous roles, showcasing your attention to detail and commitment to quality.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your approach to complex incident management and root cause analysis. Share specific instances where you identified and resolved major incidents, emphasizing your ability to work under pressure and collaborate with cross-functional teams.
✨Exhibit a Can-Do Attitude
During the interview, convey your passion for delivering high-quality service and your proactive approach to improving operational processes. Employers appreciate candidates who can take initiative and drive for excellence, so share examples that reflect your self-starter mentality.
