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- Tasks: Lead engineering support for critical UK telecom networks, focusing on routing design and incident management.
- Company: Join Magdalene, a top telecom services supplier in the UK and Ireland, specializing in infrastructure networks.
- Benefits: Enjoy 25 days leave, matched pension, health plans, and employee discounts.
- Why this job: Be part of a motivated team driving quality service and operational excellence in a dynamic environment.
- Qualifications: Extensive experience in complex technology delivery and strong knowledge of network transmission and telephony equipment.
- Other info: We value inclusivity and welcome applications from diverse backgrounds, including military personnel.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Engineering Technical Lead to join our team and support our growing business needs. Joining a dedicated team configuring & provisioning a customer network that is critical to the UKs infrastructure. The role will have responsibility for the routing design, validation and circuit writing of SDH / PDH telecommunication services on major clients Optical Transmission Network (Services are typically 64Kb, 2Mb and Ethernet over SDH stringently delivered to complexed routing specifications). Working in a close team with a highly motivating manager with a focus on potential & growth. You will be Providing 2nd and 3rd line network engineering support on Services and equipment customer locations together with timely communications to specialist engineers, including the customer staff.Careful attention is required to prevailing SLAs, contract governance and all Site health and safety requirements. Who are we? Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions. Key Responsibilities Be a part ofa 2nd/3rdLine Technical Support & Delivery team focused on the complex technical delivery activities supporting specific areas of Customer Services. Complex delivery in line with customer SLAs Active participation in the customers governance cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. Work with the other 2nd/3rdLine Support teams to establish the: processes, systems and skills, required to implement Solutions that are dependent on multiple technologies. Assist with the definition, and embedding, of a consistent set of processes interfacing to:Customer Services teams, Service Delivery (Provide/Field), Delivery Unit Operational teams, particularlyProblem Management.& Service Management, Cooperate and contribute toa set of measures covering:SLA,RiSLA, MTTR and Delivery On-Time (DOT) performance, MTBF and fault volumes, Service reliability and performance. Provide an on-call presence, on a rotated basis. Drive forQuality andDeliveryStandards Rigorously implements plans without compromising on standards without the need for being actively managed (self-starter and finisher) Passionate about end-to-end performance and the quality of service delivered to our Customers Initiates improvements to operational processes and has a can-do attitude when working ina demandingand ambiguous environment Translates business insights and strategies into specific goals with clear plans for execution Demonstrates a strong bias for action; delivering against time, quality and cost Manage Change Control through Vodafone Change governance including the production of required Risk Assessments and Method Statements (RAMS) What we need from you? Extensive experience in an operationalenvironment, preferably in a complex technology delivery role. Detailed technical knowledge of network transmission (Ericsson OMS; ABB Fox) and Telephony equipment (CUCM; CUCME; IP Trade) Experience with a working knowledge of network NMC / NMS Experience in a Control Centre working environment Transmission understanding SDH/PDH Routing & Ethernet experience Customer facing experience. About The Company Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays 4% matched pension scheme 2 x salary life assurance Access to our staff discount portal Health Cash Plan Cycle to Work scheme Employee assistance programme Recruitment referral scheme Payroll giving Enhanced Family Leave Inclusiveness As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners. JBRP1_UKTJ
M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead employer: M Group Services Ltd T/A M Group Telecoms Division
Contact Detail:
M Group Services Ltd T/A M Group Telecoms Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead
✨Tip Number 1
Make sure to highlight your extensive experience in operational environments, especially in complex technology delivery roles. This is crucial for the Engineering Technical Lead position, so be ready to discuss specific projects or challenges you've faced.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as Ericsson OMS and ABB Fox. Being able to speak knowledgeably about these tools will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've managed complex incidents and performed root cause analysis in previous roles. This will show that you have the problem-solving skills necessary for the 2nd and 3rd line support responsibilities.
✨Tip Number 4
Emphasize your customer-facing experience and ability to communicate effectively with both technical teams and clients. This is key for maintaining strong relationships and ensuring service delivery aligns with SLAs.
We think you need these skills to ace M Group Services Ltd T/A M Group Telecoms Division | Engineering Technical Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Engineering Technical Lead position. Highlight key responsibilities and required skills, such as experience in network transmission and customer-facing roles, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience in operational environments and any specific technical knowledge related to SDH/PDH routing and telephony equipment. Use concrete examples to demonstrate your expertise.
Showcase Problem-Solving Skills: Since the role involves complex incident management and root cause analysis, include examples of how you've successfully resolved technical issues in previous positions. This will show your ability to handle challenges effectively.
Express Your Passion: Convey your enthusiasm for delivering high-quality service and your commitment to continuous improvement. Mention any initiatives you've taken in past roles that align with the company's focus on quality and performance.
How to prepare for a job interview at M Group Services Ltd T/A M Group Telecoms Division
✨Show Your Technical Expertise
Be prepared to discuss your extensive experience in operational environments, especially in complex technology delivery roles. Highlight your detailed technical knowledge of network transmission and telephony equipment, as well as your understanding of SDH/PDH routing and Ethernet.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've managed complex incidents and performed root cause analysis for major faults. This will showcase your ability to handle challenging situations and your proactive approach to problem-solving.
✨Emphasize Team Collaboration
Since the role involves working closely with various teams, be ready to discuss your experience in collaborating with others. Share examples of how you've contributed to team success and supported customer services through effective communication.
✨Highlight Your Commitment to Quality
Express your passion for delivering high-quality service and your drive for maintaining standards. Discuss any initiatives you've taken to improve operational processes and how you ensure compliance with SLAs and governance requirements.
